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- Tasks: Be the friendly voice in our busy Contact Centre, helping clients with their queries.
- Company: Join a dynamic team dedicated to providing essential property redress services.
- Benefits: Enjoy a varied role with opportunities for growth and development.
- Why this job: Make a real impact by assisting clients and ensuring compliance in a supportive environment.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Perfect for high school and college students looking for flexible work.
The predicted salary is between 28800 - 43200 £ per year.
If you are looking for a varied customer service role then this position as a Membership Officer may well suit you.
Some of your duties will include:
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Working in a busy Contact Centre and acting as first point of contact for clients
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Managing incoming calls and emails in relation to the property redress scheme
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Advising prospective clients on authorised scheme and how this provided required legal cover
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Liaising with prospective clients as well as existing members of the scheme
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Onboarding new members and processing all related administration required
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Responding to member and consumer enquiries in relation to compliance issues
Membership Officer employer: Burton Bolton & Rose
Contact Detail:
Burton Bolton & Rose Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Officer
✨Tip Number 1
Familiarize yourself with the property redress scheme and its legal requirements. This knowledge will help you confidently advise prospective clients and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Since you'll be the first point of contact, being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Showcase your ability to manage multiple tasks efficiently. In a busy contact center environment, demonstrating your organizational skills can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully onboarded new clients or handled compliance issues in the past. Real-life scenarios can illustrate your problem-solving abilities and customer service experience.
We think you need these skills to ace Membership Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Membership Officer position. Understand the key responsibilities, such as managing calls and emails, advising clients, and onboarding new members.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and administration. Emphasize any previous roles where you acted as a first point of contact or handled compliance issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage inquiries effectively. Mention specific examples of how you've successfully handled similar tasks in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents. Check for spelling and grammatical errors, and ensure that your contact information is correct.
How to prepare for a job interview at Burton Bolton & Rose
✨Show Your Customer Service Skills
Since this role is all about customer service, be prepared to share examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your communication skills and ability to remain calm under pressure.
✨Understand the Property Redress Scheme
Familiarize yourself with the property redress scheme and its legal implications. Being able to discuss how it works and why it's important will demonstrate your commitment and knowledge during the interview.
✨Prepare for Common Questions
Anticipate questions related to managing incoming calls and emails, as well as onboarding new members. Think about how you would approach these tasks and be ready to explain your process.
✨Demonstrate Your Administrative Skills
Since processing administration is a key part of the role, be ready to discuss your experience with administrative tasks. Mention any relevant software or tools you are familiar with that can help streamline these processes.
