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For Companies At a Glance
- Tasks: Manage IT support for users, oversee helpdesk calls, and solve tech issues.
- Company: Join a successful and exciting organisation in the heart of Watford.
- Benefits: Enjoy a competitive salary, pension, and parking perks.
- Why this job: Great opportunity for career progression in a dynamic tech environment.
- Qualifications: Experience in ICT support and strong problem-solving skills required.
- Other info: Remote support across the UK and hands-on management of field engineers.
The predicted salary is between 38400 - 57600 £ per year.
This is an excellent role for an ICT Support Manager who is seeking a new role with a very successful and exciting organisation. There will be plenty of opportunity for progression in this role.
Some of your duties will include:
- Assisting with providing support for users based on-site and at remote locations throughout the UK
- Managing busy helpdesk function and overseeing calls from users requiring IT support
- Solving problems at ‘first call’ where possible or co-ordinating engineering support for users
- Producing job sheets and allocating work to be completed to team of field-based engineers
- Providing support for hardware, software, services, tablets, Androids, and Windows phones
- Tracking jobs being completed on system from instigation point through to successful completion
Regrettably, we are not able to respond to job applicants who are not shortlisted.
ICT Support Manager employer: Burton Bolton & Rose Recruitment Services Ltd
Contact Detail:
Burton Bolton & Rose Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Manager
✨Tip Number 1
Familiarise yourself with the latest ICT support tools and technologies. Being well-versed in current software and hardware solutions will not only boost your confidence but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the ICT industry, especially those who work in support roles. Attend local tech meetups or online forums to connect with others, as personal recommendations can often lead to job opportunities.
✨Tip Number 3
Prepare for potential interview scenarios by practising common ICT support questions. Think about how you would handle specific technical issues or user complaints, as demonstrating problem-solving skills is crucial for this role.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your approach to align with their ethos can make a significant difference during interviews and show that you're genuinely interested in being part of their team.
We think you need these skills to ace ICT Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ICT support management. Focus on your skills in managing helpdesk functions, problem-solving, and supporting various devices like tablets and phones.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience with user support, managing teams, and any relevant achievements that demonstrate your capability for this role.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully solved IT issues at 'first call' or coordinated support effectively. This will show your ability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects attention to detail, which is crucial for an ICT Support Manager.
How to prepare for a job interview at Burton Bolton & Rose Recruitment Services Ltd
✨Know Your Technical Stuff
As an ICT Support Manager, you'll need to demonstrate a solid understanding of hardware, software, and mobile devices. Brush up on common issues and solutions related to Windows, Androids, and tablets, as well as helpdesk management practices.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've solved technical problems efficiently. Highlight your ability to resolve issues at 'first call' and how you coordinate with engineering support when necessary.
✨Familiarise Yourself with Helpdesk Operations
Understand the dynamics of managing a busy helpdesk function. Be ready to talk about your experience in overseeing calls, allocating tasks, and tracking job completions to ensure smooth operations.
✨Emphasise Team Leadership
Since you'll be managing a team of field-based engineers, it's crucial to convey your leadership style. Share experiences that showcase your ability to motivate and guide a team while ensuring high-quality support for users.
