At a Glance
- Tasks: Support colleagues with IT issues and ensure smooth onboarding/offboarding processes.
- Company: Join a dynamic team at Buro Happold in London with a hybrid working model.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a generous pension scheme.
- Other info: Opportunities for continuous development and international mobility within the company.
- Why this job: Make a real impact by solving tech challenges in a fast-paced environment.
- Qualifications: Strong organisational skills and experience in IT support are essential.
The predicted salary is between 30000 - 40000 € per year.
Location: London office. Hybrid working available with 3 days a week in the office. Occasional travel may be required. This role is ideal for someone who is passionate about delivering exceptional customer service and supporting colleagues across the London office and wider UK business. The successful candidate will be naturally curious, proactive, and motivated by solving a broad range of technical issues in a fast-paced environment. Strong organisational skills are essential, with responsibility for maintaining governance across hardware and software asset management, as well as ensuring smooth and efficient onboarding and offboarding processes for staff. The role requires someone who can work both independently and collaboratively within a team, making effective use of available resources to troubleshoot and resolve technical incidents. Clear communication, accountability, and the ability to coordinate and share workloads effectively are key to success.
Key Responsibilities
- Complete allocated tickets from the Service Desk in line with agreed service levels
- Complete IT related tasks in the London office
- Support 3rd line teams with local tasks in the office
- On and off boarding staff
- System & Application Support (MS Office/O365, general desktop/application support)
- Hardware Support (desktop PC/laptop installation/mobile configuration)
- AV / Video Conferencing Support and Setup
- Equipment procurement & stock management
- Desk side support
- Flexibility to work a rota across home and office, including 8:00am office starts on a rota basis
About You
- Strong organisational skills, with the ability to work independently and prioritise effectively
- Microsoft Office troubleshooting
- Windows 11 troubleshooting
- Windows Server troubleshooting
- Experienced software troubleshooting skills
- Excellent communication skills with the ability to interact professionally with a diverse range of colleagues
- Customer service experience
- Administering and supporting O365 (Exchange/Azure AD/Endpoint)
- ServiceNow or equivalent ITSM tool experience
- Network fundamentals
- MECM/SCCM administration
- On-Prem AD administration
- Knowledge of VC/Conferencing Systems (Teams Rooms)
Desirables
- Good secondary and/or equivalent education: A Levels, HND/C, or degree.
- Industry related qualifications (CompTIA A+, ITIL, MS Fundamentals)
- 1 year industry related experience
What we Offer You
- Hybrid working arrangements
- Attractive salary and benefits package
- Holiday entitlement of 25 days per annum (exclusive of bank holidays) and flexible holiday arrangements
- Generous company pension scheme
- Flexible benefits including cycle scheme, dental insurance, optical cover, travel insurance, season ticket loans, and corporate discounts
- Enhanced parenthood leave policies
- 3pm finish on the last Friday of the month
- Strong commitment to your continuous development through an in-house learning and development programme
- Entitlement to two memberships to professional bodies or subscriptions
- Comprehensive employee assistance programme and wellbeing activities, including mentoring and social outreach
- International culture with opportunities for mobility within Buro Happold
IT Support Officer in London employer: Buro Happold
Buro Happold is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working model that promotes work-life balance. With a strong commitment to continuous development through in-house training and generous benefits such as a comprehensive pension scheme and flexible holiday arrangements, employees are empowered to thrive in a supportive and collaborative environment. The London office fosters an international culture, providing unique opportunities for mobility and engagement within a diverse team dedicated to delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Officer in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills in IT support and customer service can shine through in your answers.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific technical issues you've resolved in the past. Use examples that highlight your proactive approach and ability to work both independently and as part of a team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace IT Support Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Officer role. Highlight your customer service experience and any technical troubleshooting you've done, especially with Microsoft Office and Windows systems.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for tech support and how you can contribute to our team. Mention specific examples of how you've solved technical issues in the past and your approach to customer service.
Show Off Your Organisational Skills:Since strong organisational skills are key for this role, make sure to mention any relevant experiences where you've successfully managed tasks or projects. This could be anything from coordinating onboarding processes to managing hardware assets.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Buro Happold
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Office, Windows troubleshooting, and any relevant ITSM tools like ServiceNow. Be ready to discuss specific examples of how you've solved technical issues in the past.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, think of times when you've gone above and beyond for a colleague or client. Prepare to share these stories to demonstrate your proactive approach and ability to communicate effectively.
✨Organise Your Thoughts
With strong organisational skills being key, practice articulating how you prioritise tasks and manage your time. You might be asked about how you handle multiple tickets or projects at once, so have a strategy in mind that showcases your ability to stay on top of things.
✨Be Ready for Team Dynamics
This role requires both independent work and collaboration. Think about your experiences working in teams and how you’ve coordinated with others to resolve issues. Be prepared to discuss how you share workloads and support your colleagues in a fast-paced environment.
