SQL Application Support Engineer

Application Support Engineer | AI-powered SaaS Start-up Location: Remote (UK-based with US hours, 3pm–12am GMT) Working Style: Remote-first, flexible with optional in-person meetups Here at Burns Sheehan we are working exclusively with one of the most exciting tech start-ups in the UK, who are looking for an Application Support Engineer to join their high-performing team. You’ll play a critical role in supporting internal users, spotting patterns before they become issues, and improving how technical support is delivered across the business. With a focus on product insight, systems understanding, and proactive support this is an ideal opportunity for someone technically curious who loves solving puzzles, thrives in a fast-paced start-up environment, and wants to grow with a company scaling into new markets. Helping shape and evolve the support tooling, processes, and metrics as the company scales 2+ years in application support, QA, product ops, or similar cross-functional technical roles ~ Working knowledge of SQL, APIs, terminal tools, logs, and basic scripting ~ Comfortable using or supporting admin UIs/internal tooling and familiarity of how web apps work ~ Application Support Engineer | AI-powered SaaS Start-up