Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead exciting engineering projects in automation, security, and networking.
- Company: Join a high-growth FinTech company with a dynamic team.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by improving systems and driving innovation.
- Qualifications: Strong experience in Mac environments and scripting skills required.
- Other info: Perfect for curious problem-solvers ready to step up their career.
The predicted salary is between 48000 - 72000 £ per year.
Here at Burns Sheehan, we’re working exclusively with a high-growth FinTech company as they look to hire for a brand-new role in their IT Support Function. Currently a team of 4, they support around 650 users but they are looking for a Senior IT Support Engineer to move away from day-to-day support and into a purely engineering and project-focused position.
As the Senior IT Support Engineer you will report directly into the Head of IT with a focus on leading internal projects covering automation, security, networking, and tooling. As the other engineers support BAU across the business, your job would be to help improve on and build the systems that make everything run better long-term.
What You’ll Be Working On
- Taking ownership of engineering projects across automation, security, networking, and fleet management.
- Improving observability across devices and applications.
- Building internal tooling (scripting, APIs, low/no-code) to reduce manual work and spot issues early.
- Supporting major projects around potential Okta rollouts, Cyber Essentials+ preparation, and broader security improvements.
- Working with DevOps teams on infrastructure-related tasks where needed, including exposure to Terraform.
This is a role for someone who’s done strong 2nd/3rd line or internal engineering and now wants to step up into a pure project and automation position.
Must-haves
- Strong experience in Mac environments, with some good Windows exposure.
- Solid networking fundamentals (VLANs, DHCP, firewall rules, WiFi basics).
- Comfortable writing scripts in Python, PowerShell, or Bash, with good API experience.
- Experience in SaaS-led environments (Google Workspace or similar).
- Experience with Terraform OR identity/SSO tools (nice to have).
If you are someone who is curious, pragmatic, and comfortable owning problems end-to-end where you can make a clear difference - this is the role for you. Feel free to apply and we will try to get back to you accordingly.
Senior Technical Support Engineer employer: Burns Sheehan
Contact Detail:
Burns Sheehan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, scripts, and any automation work you've done. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to automation, networking, and scripting. Practice explaining your past projects and how they relate to the role you're applying for.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Senior Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior IT Support Engineer role. Highlight your project management experience and technical skills, especially in automation and security, to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this role and how your background aligns with our needs. Share specific examples of past projects where you’ve made a significant impact, especially in engineering or automation.
Show Off Your Technical Skills: Don’t shy away from showcasing your technical prowess! Mention your experience with scripting languages like Python or PowerShell, and any relevant tools like Terraform. We want to see how you can contribute to our engineering projects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Burns Sheehan
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in Mac environments and networking fundamentals. Be ready to discuss your experience with scripting languages like Python or PowerShell, as well as any projects you've worked on that involved automation or security.
✨Showcase Your Project Experience
Since this role is focused on engineering and project work, prepare examples of past projects where you took ownership. Highlight how you improved systems or processes, particularly in areas like automation or tooling, and be ready to explain the impact of your contributions.
✨Understand the Company’s Needs
Research the FinTech company and its current challenges. Familiarise yourself with their products and services, and think about how your skills can help them improve their IT support function. This will show that you're genuinely interested and can add value.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about their current projects, team dynamics, and future goals. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
