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For Companies At a Glance
- Tasks: Lead exciting IT projects in automation, security, and networking.
- Company: Join a high-growth FinTech company with a dynamic team.
- Benefits: Enjoy a competitive salary, equity, and hybrid work flexibility.
- Why this job: Step up from support to impactful engineering and project leadership.
- Qualifications: Strong Mac experience, scripting skills, and a security-first mindset.
- Other info: Great opportunity for career growth in a collaborative environment.
The predicted salary is between 65000 - 75000 £ per year.
Here at Burns Sheehan, we’re working exclusively with a high-growth FinTech company as they look to hire for a brand-new role in their IT Support Function. Currently a team of 4, they support around 650 users but they are looking for a Senior IT Support Engineer to move away from day-to-day support and into a purely engineering and project-focused position. As the Senior IT Support Engineer you will report directly into the Head of IT with a focus on leading internal projects covering automation, security, networking, and tooling. As the other engineers support BAU across the business, your job would be to help improve on and build the systems that make everything run better long-term.
What You’ll Be Working On
- Taking ownership of engineering projects across automation, security, networking, and fleet management.
- Improving observability across devices and applications.
- Building internal tooling (scripting, APIs, low/no-code) to reduce manual work and spot issues early.
- Supporting major projects around potential Okta rollouts, Cyber Essentials+ preparation, and broader security improvements.
- Working with DevOps teams on infrastructure-related tasks where needed, including exposure to Terraform.
This is a role for someone who’s done strong 2nd/3rd line or internal engineering and now wants to step up into a pure project and automation position.
Must-haves
- Strong experience in Mac environments, with some good Windows exposure.
- Solid networking fundamentals (VLANs, DHCP, firewall rules, WiFi basics).
- Comfortable writing scripts in Python, PowerShell, or Bash, with good API experience.
- A security-first mindset in day-to-day engineering.
- Experience in SaaS-led environments (Google Workspace or similar).
- Experience with Terraform OR identity/SSO tools (nice to have).
If you are someone who is curious, pragmatic, and comfortable owning problems end-to-end where you can make a clear difference - this is the role for you!!! Feel free to apply and we will try to get back to you accordingly.
Senior IT Support Engineer employer: Burns Sheehan
Contact Detail:
Burns Sheehan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with folks in the FinTech space. You never know who might be looking for someone just like you!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those involving automation and security. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Don’t shy away from reaching out directly! If you see a role that excites you, drop a message to the hiring manager on LinkedIn. A personal touch can make all the difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates ready to take on exciting challenges!
We think you need these skills to ace Senior IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior IT Support Engineer role. Highlight your project management experience, especially in automation and security, to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this position. Share specific examples of past projects where you’ve made a difference, particularly in engineering and automation.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention your experience with Mac environments, scripting languages like Python or Bash, and any relevant tools like Terraform. We want to see what you can bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at Burns Sheehan
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Mac environments, networking fundamentals, and scripting languages like Python or Bash. Be ready to discuss specific projects where you've applied these skills, as this will show your hands-on experience.
✨Showcase Your Project Management Skills
Since this role is focused on engineering and project work, prepare examples of past projects you've led or contributed to. Highlight your ability to take ownership and drive improvements, especially in automation and security.
✨Understand the Company’s Needs
Research the FinTech company and its current challenges. Familiarise yourself with their tech stack and be prepared to discuss how your skills can help them improve their systems and processes, particularly around automation and security.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your curiosity and understanding of the role. Inquire about their current projects, team dynamics, and how they measure success in this position. This shows you're genuinely interested and engaged.
