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- Tasks: Lead support for Dynamics 365, resolving complex issues and enhancing system use.
- Company: Join a large, asset-led organisation with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by supporting a critical ERP platform post-transformation.
- Qualifications: Experience with Dynamics 365 and strong problem-solving skills required.
- Other info: Engage with business users and IT teams in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Here at Burns Sheehan, we have exclusively partnered with a large, asset-led organisation as they look to hire a Senior Application Support Analyst to join their central Service Delivery function. This role sits across application support, business engagement, and controlled change, with a strong initial focus on Dynamics 365 Finance & Operations. While there is a 2nd and 3rd line support element, the emphasis is on end-to-end ownership, resolving complex issues properly, and working closely with Finance and Operations teams to improve how the system is used. You’ll work alongside Service Delivery, the Service Desk, and external managed service partners, acting as a senior point of contact for a business-critical ERP platform.
Core Responsibilities
- Act as the senior functional support lead for Dynamics 365 Finance & Operations
- Own complex 2nd and 3rd line incidents, including root cause analysis and permanent fixes
- Support critical business periods such as month-end and year-end
- Work with business users to understand process issues and define fixes or minor enhancements
- Own controlled configuration changes and support testing and release into production
- Provide senior support across other applications integrated with D365 F&O
- Manage day-to-day engagement with vendors and managed service providers
What They’re Looking For
- Strong hands-on experience supporting Dynamics 365 Finance & Operations in a live environment
- Background in application support, incident management, and problem resolution
- Good understanding of Finance and/or Supply Chain processes
- Comfortable working between business users, IT teams, and external partners
Why Join?
This is a good fit for someone who enjoys deep system ownership and wants a role that combines senior application support with real business interaction. You’ll be supporting a critical platform following a major transformation, with clear visibility and the chance to broaden your responsibilities over time.
Senior Application Support Analyst employer: Burns Sheehan
Contact Detail:
Burns Sheehan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding of Finance and Supply Chain processes. We want you to be ready to showcase your problem-solving abilities and how you can own complex incidents.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you note to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Senior Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Application Support Analyst. Highlight your experience with Dynamics 365 F&O and any relevant application support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in application support can help us improve our systems. Keep it engaging and personal – we love to see your personality!
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve resolved complex issues or improved processes. We’re keen on candidates who can demonstrate their ability to own incidents and deliver permanent fixes.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Burns Sheehan
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Finance & Operations. Be prepared to discuss specific features, functionalities, and any recent updates. This will show that you're not just familiar with the system but also genuinely interested in how it can be optimised for business processes.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex incidents you've resolved in the past, especially those involving root cause analysis. Highlight your approach to finding permanent fixes and how you’ve collaborated with teams to implement these solutions. This will demonstrate your capability in handling 2nd and 3rd line support effectively.
✨Engage with Business Processes
Understand the finance and supply chain processes relevant to the role. Be ready to discuss how you've previously worked with business users to identify process issues and implement enhancements. This shows that you can bridge the gap between IT and business needs, which is crucial for this position.
✨Communicate Clearly with Stakeholders
Practice articulating your thoughts clearly, especially when discussing technical concepts with non-technical stakeholders. You’ll need to manage day-to-day engagement with vendors and service providers, so showcasing your communication skills will be key to demonstrating your fit for the role.
