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- Tasks: Provide hands-on IT support in a fast-paced trading environment.
- Company: Join a dynamic London-based commodities brokerage with a global reach.
- Benefits: Gain valuable experience and visibility in the financial services sector.
- Why this job: Be the go-to tech support for traders and make a real impact daily.
- Qualifications: Exposure to financial services or trading environments is a plus.
- Other info: Enjoy a collaborative atmosphere with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
5 days onsite – Sloane Square
Here at Burns Sheehan, we’ve partnered exclusively with a London-based commodities brokerage operating across global energy and derivatives markets, supporting front-office trading teams across Europe. They’re looking to hire a Trade Floor Support Engineer to join a small, hands-on technology function supporting a fast-paced trading environment. This is a front-line role where reliability, problem solving, and the ability to adapt under pressure matter more than knowing every system on day one.
This role suits someone with ideally exposure to financial services, commodities, or a similar environment, who wants more responsibility and visibility and ideally having worked in Trade Floor environments previously.
The Role:- Provide in-person IT support to both front and back office users in London as well as Remote support for teams in Paris and Milan
- Act as the 1st point of contact at the start of the day for system, login, and hardware issues
- Desk-side support including - Build and configure PCs, User onboarding and offboarding, Access Management across Active Directory, Entra ID, Mimecast, Sophos...
- Work with external technology partners to resolve issues
- Support core trading and communication platforms used by the business
You don’t need experience with everything below, but exposure to some is useful:
- Trading and brokerage platforms such as Trayport Joule, C9 Trader, webICE
- Chat tools including Refinitiv, ICE Chat, Bchat and WhatsApp
- Microsoft Excel at a practical level (formulas helpful, not essential)
- Excellent communication skills and stakeholder management.
Sound like the role? Feel free to get in touch to discuss in more details.
Trade Floor Support in London employer: Burns Sheehan
Contact Detail:
Burns Sheehan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Floor Support in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in trading or support roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your problem-solving skills during interviews. Be ready to share examples of how you've tackled tech issues in high-pressure situations. This will demonstrate that you can handle the fast-paced environment of a trade floor.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing that Trade Floor Support role. We’re all about making connections and helping you find the right fit, so don’t miss out on the opportunity!
We think you need these skills to ace Trade Floor Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Trade Floor Support role. Highlight any relevant exposure to financial services or trading environments, as this will catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've solved problems under pressure or provided support in fast-paced environments.
Showcase Your Technical Skills: List any technical skills you have that relate to the job description, like experience with trading platforms or IT support tools. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Burns Sheehan
✨Know Your Tech
Familiarise yourself with the trading and brokerage platforms mentioned in the job description, like Trayport Joule and C9 Trader. Even if you haven't used them before, showing that you've done your homework will impress the interviewers.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past, especially in high-pressure environments. This role is all about reliability and quick thinking, so be ready to discuss specific scenarios where you successfully resolved problems.
✨Communicate Clearly
Since excellent communication skills are crucial for this role, practice explaining complex technical concepts in simple terms. You might be asked to describe how you'd assist a non-technical user, so clarity is key!
✨Be Ready for Hands-On Questions
Expect practical questions or scenarios during the interview. They might ask how you'd handle a specific IT issue on the trade floor. Think through your approach to troubleshooting and be prepared to walk them through your thought process.
