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- Tasks: Lead support for Dynamics 365, resolving complex issues and enhancing system use.
- Company: Join a large, asset-led organisation with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by owning critical ERP platform support and engaging with business teams.
- Qualifications: Experience with Dynamics 365 and strong problem-solving skills required.
- Other info: Dynamic role with potential for career advancement and visibility in the organisation.
The predicted salary is between 36000 - 60000 £ per year.
Here at Burns Sheehan, we have exclusively partnered with a large, asset-led organisation as they look to hire a Senior Application Support Analyst to join their central Service Delivery function. This role sits across application support, business engagement, and controlled change, with a strong initial focus on Dynamics 365 Finance & Operations. While there is a 2nd and 3rd line support element, the emphasis is on end-to-end ownership, resolving complex issues properly, and working closely with Finance and Operations teams to improve how the system is used.
You will work alongside Service Delivery, the Service Desk, and external managed service partners, acting as a senior point of contact for a business-critical ERP platform.
Core Responsibilities- Act as the senior functional support lead for Dynamics 365 Finance & Operations
- Own complex 2nd and 3rd line incidents, including root cause analysis and permanent fixes
- Support critical business periods such as month-end and year-end
- Work with business users to understand process issues and define fixes or minor enhancements
- Own controlled configuration changes and support testing and release into production
- Provide senior support across other applications integrated with D365 F&O
- Manage day-to-day engagement with vendors and managed service providers
- Strong hands-on experience supporting Dynamics 365 Finance & Operations in a live environment
- Background in application support, incident management, and problem resolution
- Good understanding of Finance and/or Supply Chain processes
- Comfortable working between business users, IT teams, and external partners
This is a good fit for someone who enjoys deep system ownership and wants a role that combines senior application support with real business interaction. You will be supporting a critical platform following a major transformation, with clear visibility and the chance to broaden your responsibilities over time.
Senior Application Support Analyst in London employer: Burns Sheehan
Contact Detail:
Burns Sheehan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your D365 knowledge. Be ready to discuss specific incidents you've resolved and how you’ve improved processes. Show them you’re not just a support analyst, but a problem-solver!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience. Plus, it gives us a chance to see your application in the best light. Don’t miss out on that opportunity!
We think you need these skills to ace Senior Application Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Application Support Analyst role. Highlight your experience with Dynamics 365 F&O and any relevant application support skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us improve our service delivery. Keep it concise but impactful – we love a good story!
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex issues in the past. We’re keen on seeing your approach to root cause analysis and how you’ve implemented permanent fixes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Burns Sheehan
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Finance & Operations. Be prepared to discuss specific features, functionalities, and any recent updates. This will show that you're not just familiar with the system but also passionate about it.
✨Demonstrate Problem-Solving Skills
Prepare examples of complex incidents you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you illustrate your analytical skills and ability to take ownership of issues.
✨Engage with Business Processes
Understand the finance and supply chain processes relevant to the role. Be ready to discuss how you've worked with business users to identify process issues and implement solutions. This shows that you can bridge the gap between IT and business needs.
✨Showcase Your Communication Skills
As a senior point of contact, effective communication is key. Practice explaining technical concepts in simple terms. Be prepared to discuss how you've managed relationships with vendors and service providers, highlighting your collaborative approach.
