At a Glance
- Tasks: Provide hands-on IT support and troubleshoot various technical issues.
- Company: Established business in Central London with a dynamic IT team.
- Benefits: Gain diverse experience, develop skills, and work in a collaborative environment.
- Other info: Perfect for those who love variety and hands-on problem-solving.
- Why this job: Be part of exciting IT projects and enhance user experiences daily.
- Qualifications: Experience in IT support, strong Windows and Microsoft 365 knowledge.
The predicted salary is between 29700 - 36300 £ per year.
London - Fully onsite
We're working with an established business based in Central London who are looking to add an IT Support Engineer to their internal IT team. This is a broad, hands-on role covering everything from day-to-day user support through to systems, infrastructure and networking. You'll be working closely with the Head of IT and will have the opportunity to get involved across a varied technical environment.
What you'll be doing:
- Providing 1st/2nd Line IT support to users across the business
- Troubleshooting hardware, software, network and system issues and supporting Microsoft 365, Windows and Active Directory
- Managing user accounts, access and permissions
- Setting up and maintaining laptops, mobile devices and other hardware
- Supporting meeting rooms, Teams, Zoom and other collaboration tools
- Assisting with servers, virtualisation and cloud technologies
- Monitoring and troubleshooting network and infrastructure issues
- Supporting general IT administration and maintaining documentation
- Getting involved in upgrades, migrations and wider IT projects
- Helping improve internal IT processes and the overall user experience
What they're looking for:
- Previous experience in an IT Support / Infrastructure role
- Strong Windows and Microsoft 365 knowledge
- Experience with Active Directory and user administration
- Good understanding of networking and infrastructure
- Comfortable troubleshooting issues independently and seeing them through to resolution
- Strong communication skills and a good customer-focused approach
- Someone who enjoys being hands-on and getting involved across different areas of IT
Experience with Macs, Cisco Meraki, firewalls, server migrations or AD Connect would be useful, but isn't essential. This would suit someone who enjoys being a generalist, wants exposure across both support and infrastructure, and is looking for a role where no two days are quite the same.
Information Technology Support Engineer in London employer: Burns Sheehan
As a Chief Product Officer at this dynamic PE-backed business in central London, you will be part of a forward-thinking team that values innovation and collaboration. The company offers a vibrant work culture with a strong focus on employee growth, providing opportunities to lead impactful B2B data product initiatives while enjoying the benefits of a profitable and established organisation. With a commitment to professional development and a strategic vision for the future, this role promises a rewarding career path in an exciting environment.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Burns Sheehan values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Burns Sheehan might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Burns Sheehan!
✨Direct Apply to Burns Sheehan
Let's not forget to apply directly through the Burns Sheehan website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Burns Sheehan.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Burns Sheehan. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Burns Sheehan
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
