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- Tasks: Join our team to resolve 1st and 2nd Line IT issues.
- Company: Burns Sheehan is a leading FinTech scale-up in London.
- Benefits: Earn £300 per day, with flexible 3 days onsite work.
- Why this job: Great opportunity to develop skills in a dynamic tech environment.
- Qualifications: Experience in Mac/Windows support and excellent communication skills required.
- Other info: Initial 3-month contract with potential for growth.
The predicted salary is between 54000 - 72000 £ per year.
IT Support Engineer | £300 Per/Day (Outside IR35) | 3 Days per Week Onsite (London)
Here at Burns Sheehan, we are working exclusively with an industry leading FinTech scale-up who are looking to add to their IT Support function.
They are looking for an IT Support Engineer to join for an initial 3-Month period to help resolve 1st and 2nd Line issues. You will work with a fellow engineer and reporting into the Head of Security, to act as the 1st point of contact for all End User Support Issues.
Requirements / Tech-Stack:
- 1st and 2nd Line Support for internal Infrastructure
- Mac / Windows troubleshooting experience
- Google Workspace knowledge as well as experience with Slack (preferable)
- Experience working with Communication, AV Systems, Printing Services, Networking
- Project Management / Delivery end-to-end
- Excellent Communication and Service skills
If you\’re someone keen to get stuck in and develop within a role and are interested, please apply!
Sound like the role for you? If you\’re interested feel free to let me know and I will be sure to get back to you !!!
IT Support Engineer | £300 Per/Day (Outside IR35) | 3 Days per Week Onsite (London)
Burns Sheehan Ltd will consider applications based only on skills and ability and will not discriminate on any grounds.
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IT Support Engineer employer: Burns Sheehan
Contact Detail:
Burns Sheehan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific tech stack mentioned in the job description. Brush up on your Mac and Windows troubleshooting skills, as well as your knowledge of Google Workspace and Slack. Being able to demonstrate your expertise in these areas during any discussions will set you apart.
✨Tip Number 2
Highlight your experience with 1st and 2nd line support in your conversations. Be prepared to share specific examples of how you've resolved issues in the past, especially those related to communication systems and networking, as this is crucial for the role.
✨Tip Number 3
Showcase your project management skills by discussing any relevant experiences where you delivered end-to-end solutions. This will demonstrate your ability to manage tasks effectively and contribute to the team's success.
✨Tip Number 4
Emphasise your communication and service skills during your interactions. Since you'll be the first point of contact for end-user support, showcasing your ability to communicate clearly and provide excellent service will be key to landing the job.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st and 2nd line support, particularly with Mac and Windows troubleshooting. Include any specific projects or achievements that demonstrate your skills in IT support.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with Google Workspace and Slack, and how your communication and service skills make you a great fit for the team.
Showcase Technical Skills: Clearly outline your technical skills related to the job description. Include your experience with AV systems, printing services, and networking, as well as any project management experience that aligns with the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at Burns Sheehan
✨Know Your Tech Stack
Familiarise yourself with the specific technologies mentioned in the job description, such as Mac and Windows troubleshooting, Google Workspace, and Slack. Be prepared to discuss your experience with these tools and how you've used them to resolve issues in the past.
✨Demonstrate Communication Skills
As an IT Support Engineer, excellent communication is key. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy. Think of examples where you've successfully communicated solutions to end-users.
✨Showcase Problem-Solving Abilities
Prepare to discuss specific instances where you've resolved 1st and 2nd line support issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about the team dynamics, the types of challenges they face, or how success is measured in the IT Support function.
