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- Tasks: Provide 1st and 2nd line IT support for users, troubleshooting Mac and Windows issues.
- Company: Join a leading FinTech scale-up known for innovation and growth.
- Benefits: Earn £250 per day, work 3 days a week onsite in London, and enjoy a dynamic environment.
- Why this job: Be the go-to person for tech support, enhance your skills, and make a real impact.
- Qualifications: Experience in IT support, excellent communication skills, and familiarity with AV systems and networking.
- Other info: Initial 3-month contract with potential for extension; great opportunity to grow in a fast-paced industry.
The predicted salary is between 60000 - 72000 £ per year.
Here at Burns Sheehan, we are working exclusively with an industry leading FinTech scale-up who are looking to add to their IT Support function.
They are looking for an IT Support Engineer to join for an initial 3-Month period to help resolve 1st and 2nd Line issues. You will work with a fellow engineer and report into the Head of Security, to act as the 1st point of contact for all End User Support Issues.
- 1st and 2nd Line Support for internal Infrastructure
- Mac / Windows troubleshooting experience
- Experience working with Communication, AV Systems, Printing Services, Networking
- Project Management / Delivery end-to-end
- Excellent Communication and Service skills
IT 1st and 2nd Line Support Specialist employer: Burns Sheehan
Contact Detail:
Burns Sheehan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT 1st and 2nd Line Support Specialist
✨Tip Number 1
Familiarise yourself with common 1st and 2nd line support issues, especially those related to Mac and Windows systems. Being able to demonstrate your troubleshooting skills in these areas during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of AV systems and networking. Since you'll be dealing with various internal infrastructures, having a solid understanding of these technologies will help you stand out as a candidate who can handle diverse challenges.
✨Tip Number 3
Prepare examples of how you've successfully managed end-to-end project delivery in previous roles. This will not only highlight your technical skills but also your ability to communicate effectively and work collaboratively within a team.
✨Tip Number 4
Since this role involves being the first point of contact for end-user support, practice your communication skills. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this is crucial in IT support.
We think you need these skills to ace IT 1st and 2nd Line Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st and 2nd line troubleshooting. Include specific examples of your work with Mac and Windows systems, as well as any experience with AV systems and networking.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your communication skills and how they have helped you resolve user issues effectively in the past. Be sure to align your skills with the job requirements outlined in the description.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in previous roles. Highlight your ability to manage projects and deliver solutions end-to-end, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in an IT support role.
How to prepare for a job interview at Burns Sheehan
✨Showcase Your Technical Skills
Be prepared to discuss your experience with both Mac and Windows troubleshooting. Highlight specific examples where you've resolved 1st and 2nd line issues, as this will demonstrate your capability to handle the technical demands of the role.
✨Communicate Clearly
Since excellent communication skills are essential for this position, practice explaining complex technical concepts in simple terms. This will show that you can effectively support end users who may not have a technical background.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss past experiences where you successfully managed IT issues from start to finish. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your project management skills.
✨Research the Company
Familiarise yourself with the FinTech industry and the specific company you're interviewing with. Understanding their products and services will help you tailor your responses and show genuine interest in the role.
