At a Glance
- Tasks: Support and manage IT operations across UK and European offices with hands-on infrastructure work.
- Company: Join a dynamic Real Estate/Asset Management organisation with a collaborative culture.
- Benefits: Enjoy a hybrid role with flexible working, competitive salary, and growth opportunities.
- Other info: Fast-paced environment with variety and ownership of technical challenges.
- Why this job: Make a real impact in a medium-sized company without the corporate red tape.
- Qualifications: Experience in 2nd/3rd Line Support and strong knowledge of Microsoft technologies.
The predicted salary is between 36000 - 60000 £ per year.
3/4 days per week – London (Southwark). Here at Burns Sheehan, we’re working exclusively with a Real Estate / Asset Management organisation as they look to hire a 2nd / 3rd Line Infrastructure Engineer to join their Technology Services function on an initial 12‑month fixed‑term basis. This is a hybrid role where you’ll play a key part in supporting and managing day‑to‑day IT operations across their UK and European offices. You’ll work hands‑on across a broad range of infrastructure technologies, ensuring systems are secure, stable, and well‑maintained, while providing high‑quality support to end users and internal teams. The business is medium‑size (around 150 people across 9 countries), so it’s still agile, with the chance to have a real impact. They’ve got the complexity of a multi‑site, multi‑national set‑up but without the red tape of a large corporate.
Core Responsibilities
- Build, configure, and support laptops (Windows 11), diagnosing hardware and OS issues.
- Monitor and troubleshoot backup systems to ensure business continuity.
- Build and rollout Intune devices, troubleshoot policy or application issues ensuring compliance.
- Apply patches and updates across servers, firewalls, switches, and backup systems.
- Diagnose and resolve network‑related issues, including switches and firewalls.
- Manage and troubleshoot Mimecast email security, including policy issues.
- Investigate and resolve access issues related to Conditional Access Policies.
- Take ownership of technical issues, collaborating with internal teams and vendors to resolve company‑wide incidents (e.g. meeting room AV, Outlook, or connectivity issues).
What They’re Looking For
- Experience in a 2nd / 3rd Line Support or Infrastructure Engineer role.
- Microsoft 365, Exchange Online, Microsoft Defender, and Microsoft Purview.
- Intune and Conditional Access Policies, Windows Server and Windows 11.
- Firewalls, switches, and network troubleshooting.
- Meeting room AV (Logitech) and Microsoft Teams.
- Good understanding of security, compliance, and data protection.
- Confident communicator, comfortable working with technical and non‑technical stakeholders.
This role will suit someone who enjoys variety and takes ownership of technical issues, with a solid grounding in infrastructure, networking, and end‑user support. It’s a hands‑on opportunity in a collaborative, fast‑moving environment. Sound interesting? Feel free to apply and we’ll get back to you accordingly!
Infrastructure Engineer employer: Burns Sheehan
At Burns Sheehan, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. As a medium-sized organisation based in Southwark, London, we provide our employees with the opportunity to make a significant impact while enjoying the flexibility of a hybrid working model. With a strong focus on professional development and a supportive environment, we empower our team members to grow their skills and advance their careers in the ever-evolving field of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Engineer
✨Tip Number 1
Network, network, network! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have a lead on that perfect Infrastructure Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in Windows 11, Intune, and network troubleshooting. This can really set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Microsoft 365 and networking. Practice explaining complex concepts in simple terms, as you'll need to communicate with both techies and non-techies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your 2nd/3rd line support experience and any relevant infrastructure technologies you've worked with. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects or achievements that relate to the responsibilities listed in the job description. We love seeing your personality come through!
Showcase Your Technical Skills:Be sure to include any technical skills that are relevant to the role, like your experience with Microsoft 365, Intune, and network troubleshooting. We’re looking for someone who can hit the ground running, so don’t hold back on showcasing your expertise!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for both of us!
How to prepare for a job interview at Burns Sheehan
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the specific technologies mentioned in the job description, like Microsoft 365, Intune, and network troubleshooting. Be ready to discuss your hands-on experience with these tools and how you've used them to solve real-world problems.
✨Showcase Your Problem-Solving Skills
Prepare examples of past technical issues you've resolved, especially those related to infrastructure or end-user support. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating how you took ownership and collaborated with teams to find solutions.
✨Communicate Clearly and Confidently
Since you'll be working with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. This will show that you can bridge the gap between tech and business needs, which is crucial for this role.
✨Understand the Company Culture
Research Burns Sheehan and their client’s work environment. Knowing about their agile, medium-sized setup will help you tailor your responses to fit their culture. Be prepared to discuss how you can contribute to a collaborative and fast-moving environment.
