Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of engineers to maintain and evolve critical IoT application platforms.
- Company: Join a leading international provider of IoT connectivity solutions with a global reach.
- Benefits: Enjoy a competitive salary of £80,000 plus a 10% bonus and opportunities for growth.
- Why this job: Make a significant impact in a rapidly growing company while mentoring a dedicated team.
- Qualifications: Experience in IT leadership, team management, and IoT systems is essential.
- Other info: This role offers the chance to work with over 2 million connected devices worldwide.
The predicted salary is between 80000 - 112000 £ per year.
This range is provided by Burns Sheehan. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Burns Sheehan
Senior Director – Head of Platform Engineering, Infrastructure & Security
Head of Application Support – £80,000 + 10% bonus
A leading international provider of critical IoT connectivity solutions is seeking a Head of Application Support to lead a team of software and support engineers. This pivotal role will be instrumental in maintaining and evolving the application platforms that underpin their services , supporting a vast network of over 2 million connected devices globally.
This is an exciting opportunity for a Head of Application Support to take end-to-end ownership of key application platforms, from development through to operation. You\’ll be a key member of the IT & Cyber Security leadership team, responsible for the availability and performance of these critical alarm signalling applications.
The ideal Head of Application Support will have experience with the following:
- Leading a team of circa 10 IT professionals (predominantly offshore) in the operational and software maintenance of alarm signalling devices and platforms.
- Owning the 2nd/3rd line customer support for application, network, and device-related needs.
- Driving operational and project efforts within the team to ensure reliable change delivery.
- Overseeing team activities, assigning tasks, and ensuring operational delivery meets customer needs.
- Mentoring team members, providing feedback, and setting priorities.
- Ensuring security is integrated into all aspects of the application environment.
- Developing and owning a roadmap of technology projects and changes.
The ideal Head of Application Support will have experience with the following:
- Experience with Microsoft Windows Server and Debian/Ubuntu Linux system administration.
- Line management experience, including managing offshore teams.
- Automation and configuration management skills.
- Experience in IoT and/or Fire and Security or similar industries at scale (100k+ devices).
- Experience with system maintenance, patching, and backups.
This is a fantastic opportunity for an experienced IT leader to make a significant impact in a rapidly growing, private equity-backed international IoT company. If you\’re ready to lead a dedicated team and take ownership of critical application platforms, please apply!
Head of Application Support – £80,000 + 10% bonus
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Technology, Information and Media
Referrals increase your chances of interviewing at Burns Sheehan by 2x
Get notified about new Head of Technical Support jobs in Watford, England, United Kingdom.
London, England, United Kingdom 4 days ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 3 weeks ago
Hemel Hempstead, England, United Kingdom 3 weeks ago
Hitchin, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London Area, United Kingdom £140,000.00-£150,000.00 9 hours ago
London, England, United Kingdom 1 week ago
Regional Workshop Support Manager – South
Greater London, England, United Kingdom 6 days ago
London, England, United Kingdom 1 week ago
IT Senior Director – Performance Management and Governance
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 5 months ago
London, England, United Kingdom 4 days ago
Welwyn Garden City, England, United Kingdom £70,000.00-£80,000.00 10 hours ago
Head of Climate Resilience and Technical Advisory
London, England, United Kingdom 2 weeks ago
Woking, England, United Kingdom 6 days ago
Studio Manager, CoSTAR National Lab at Pinewood
London, England, United Kingdom 4 weeks ago
Head of Procurement, Non IT Services and Europe
London, England, United Kingdom 1 week ago
Woking, England, United Kingdom 5 days ago
London, England, United Kingdom 4 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Head of Technical Support employer: Burns Sheehan
Contact Detail:
Burns Sheehan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technical Support
✨Tip Number 1
Familiarise yourself with the latest trends in IoT and application support. Understanding the current landscape will help you speak confidently about how your experience aligns with the company's needs during any discussions.
✨Tip Number 2
Network with professionals in the IoT and technical support fields. Engaging with others in the industry can provide valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss your leadership style and experiences managing offshore teams. Highlighting your ability to mentor and guide a diverse team will demonstrate that you're ready for the responsibilities of this role.
✨Tip Number 4
Showcase your knowledge of security best practices in application environments. Given the importance of security in this role, being able to articulate how you've integrated security measures in past projects will set you apart from other candidates.
We think you need these skills to ace Head of Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leading IT teams, particularly in application support and IoT environments. Emphasise your skills in managing offshore teams and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss your leadership style and how it aligns with the responsibilities of overseeing a team of software and support engineers. Mention specific achievements that demonstrate your ability to drive operational success.
Showcase Technical Skills: Clearly outline your technical expertise, especially in Microsoft Windows Server, Debian/Ubuntu Linux, and automation tools. Provide examples of how you've applied these skills in previous roles to enhance application performance and security.
Highlight Leadership Experience: Detail your experience in mentoring and managing teams, particularly in a technical context. Discuss how you have successfully assigned tasks, set priorities, and ensured operational delivery meets customer needs, as this is crucial for the Head of Application Support role.
How to prepare for a job interview at Burns Sheehan
✨Showcase Your Leadership Skills
As a Head of Technical Support, you'll be leading a team. Be prepared to discuss your previous leadership experiences, particularly how you've managed offshore teams and mentored team members. Highlight specific examples where your leadership made a difference.
✨Demonstrate Technical Expertise
Familiarity with Microsoft Windows Server and Debian/Ubuntu Linux is crucial. Brush up on your technical knowledge and be ready to answer questions about system administration, automation, and configuration management. Showing confidence in your technical skills will impress the interviewers.
✨Understand the IoT Landscape
Since the role involves critical IoT connectivity solutions, make sure you understand the current trends and challenges in the IoT industry. Be prepared to discuss your experience with large-scale device management and how you can contribute to the company's growth in this area.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and operational management skills. Think of examples from your past where you successfully handled customer support issues or drove operational changes, and be ready to explain your thought process.
