At a Glance
- Tasks: Become a trusted technical adviser, guiding clients through tech solutions and implementations.
- Company: Join one of the UK's fastest-growing workspace businesses with a focus on premium office environments.
- Benefits: Enjoy a collaborative work culture with opportunities for personal and professional growth.
- Other info: Lead a small team and collaborate across departments for seamless customer experiences.
- Why this job: Make a real impact by enhancing customer experiences through innovative technology solutions.
- Qualifications: Experience in networking, cloud infrastructure, and strong relationship-building skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
Location: Central London (5 days office/client sites)
Burns Sheehan is working with one of the UK's fastest growing workspace businesses, delivering premium office environments for thousands of members across 60+ locations. Technology plays a huge part in the customer experience, and they are investing in someone who can become the trusted technical adviser for their largest clients. This is not a sales role with targets or commission. Instead, you will work directly with customers to understand their requirements, recommend the appropriate technology solution and oversee delivery from initial scoping through to implementation. You become the bridge between clients, internal technical teams and third-party suppliers, ensuring every solution is commercially viable, technically sound and delivered successfully.
Key Projects
- Microsoft Teams & Zoom Rooms
- Meeting Room & Event Space AV
- Telephony & Unified Communications
- Client Onboarding & Technology Upgrades
You also lead a small team and collaborate with Sales, Customer Success, Operations and Infrastructure to provide a seamless experience for customers. You need to be comfortable discussing networking, cloud, connectivity and infrastructure with IT Managers, Heads of IT and CTOs, while also explaining technical solutions in a straightforward way to non-technical stakeholders.
Personality & Experience
Personality is as important as technical knowledge. We seek someone who enjoys building relationships, understands customer needs and can confidently guide clients toward the right solution rather than merely presenting technology. If you have experience in networking, cloud infrastructure, AV, telephony or managed services and enjoy working with customers, we would like to speak with you.
Customer Success Manager employer: Burns Sheehan
Burns Sheehan offers an exceptional work environment in Oxford, where innovation meets collaboration. As a Platform Engineer, you will not only tackle unique engineering challenges but also benefit from a culture that prioritises employee growth and development. With access to cutting-edge technology and a commitment to making a visible impact in the robotics field, this role provides a rewarding opportunity for those looking to thrive in a high-growth technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Burns Sheehan. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Burns Sheehan before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Burns Sheehan:Your cover letter is your chance to shine! Tell us why you want to work at Burns Sheehan specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Burns Sheehan!
How to prepare for a job interview at Burns Sheehan
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
