At a Glance
- Tasks: Become a trusted technical adviser, guiding clients through tech solutions and implementations.
- Company: Join one of the UK's fastest-growing workspace businesses with a focus on premium office environments.
- Benefits: Enjoy a competitive salary, great work-life balance, and opportunities for professional growth.
- Other info: Lead a small team and collaborate across departments for seamless customer experiences.
- Why this job: Make a real impact by enhancing customer experiences through innovative technology solutions.
- Qualifications: Experience in networking, cloud infrastructure, and strong relationship-building skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
Location: Central London (5 days office/client sites)
Burns Sheehan is working with one of the UK's fastest growing workspace businesses, delivering premium office environments for thousands of members across 60+ locations. Technology plays a huge part in the customer experience, and they are investing in someone who can become the trusted technical adviser for their largest clients. This is not a sales role with targets or commission. Instead, you will work directly with customers to understand their requirements, recommend the appropriate technology solution and oversee delivery from initial scoping through to implementation. You become the bridge between clients, internal technical teams and third-party suppliers, ensuring every solution is commercially viable, technically sound and delivered successfully.
Key Projects
- Microsoft Teams & Zoom Rooms
- Meeting Room & Event Space AV
- Telephony & Unified Communications
- Client Onboarding & Technology Upgrades
You also lead a small team and collaborate with Sales, Customer Success, Operations and Infrastructure to provide a seamless experience for customers. You need to be comfortable discussing networking, cloud, connectivity and infrastructure with IT Managers, Heads of IT and CTOs, while also explaining technical solutions in a straightforward way to non-technical stakeholders.
Personality & Experience
Personality is as important as technical knowledge. We seek someone who enjoys building relationships, understands customer needs and can confidently guide clients toward the right solution rather than merely presenting technology. If you have experience in networking, cloud infrastructure, AV, telephony or managed services and enjoy working with customers, we would like to speak with you.
Customer Success Manager employer: Burns Sheehan
Burns Sheehan offers an exceptional work environment in Oxford, where innovation meets collaboration. As a Platform Engineer, you will not only tackle unique engineering challenges but also benefit from a culture that prioritises employee growth and development. With access to cutting-edge technology and a commitment to making a visible impact in the robotics field, this role provides a rewarding opportunity for those looking to thrive in a high-growth technology landscape.
