Senior Service Designer - Scaling PropTech - 6-month Contract
£500 per day outside IR35
London based
B2C, B2B, SaaS or Marketplace experience
We're partnered with a leading UK PropTech business that is a well-known consumer brand, and they are now looking for a Senior Service Designer to join their growing product team. This role is initially 6 months.
The business operates a large-scale marketplace which reaches over millions of customers and alongside their core marketplace, they are now investing in new AI-driven experiences which are designed to help customers make better property decisions whilst also creating greater value for their commercial partners.
This is an exciting opportunity for a Service Designer who loves solving complex problems, putting customers at the heart of design and turning insight into meaningful improvements. You'll be playing a key role in designing services that work better for their customers who use them and for their teams who deliver them.
What will you be doing:
- Leading service design activities across complex projects
- Mapping end-to-end services, journeys and experiences to identify customer needs and opportunities
- Use research, data and insight to understand user needs and inform design decisions
- Develop service concepts, prototypes and future-state service models
- Work closely with the cross-functional teams and influence stakeholders whilst communicating design recommendations
- Champion user-centered design, accessibility and continuous improvement
What are they looking for:
- Experience in service design with a portfolio demonstrating your approach and impact
- Good experience of end-to-end service design and customer journey mapping
- Ability to translate complex problems into clear, practical solutions
- Experience of using research and insight to shape service improvements
- Experience facilitating workshops and engaging with a wide range of stakeholders
Burns Sheehan Ltd will consider applications based only on skills and ability and will not discriminate on any grounds.
Senior Service Designer in City of London employer: Burns Sheehan
As a Chief Product Officer at this dynamic PE-backed business in central London, you will be part of a forward-thinking team that values innovation and collaboration. The company offers a vibrant work culture with a strong focus on employee growth, providing opportunities to lead impactful B2B data product initiatives while enjoying the benefits of a profitable and established organisation. With a commitment to professional development and a strategic vision for the future, this role promises a rewarding career path in an exciting environment.
