Principal Product Designer - Scaling FinTech - Large Transformation
Up to £100,000
Remote working - monthly or quarterly onsite visits (office based near Chester)
We're partnered with an ambitious, high-growth UK-based FinTech who are currently serving over a million customers annually through direct-to-consumer channels and established partnerships.
The business is part of a wider financial services group, and they are now investing in the next stage of their evolution and going through a large transformation of how they develop products and deliver customer experiences.
As they move towards empowered, outcome-focused product teams, they are also embracing new opportunities presented by AI, reimagining how they work, develop products and serve their customers.
This is an exciting opportunity to join a scaling business and play a pivotal role in shaping their transformation where you'll have real ownership over the product design.
What will you be doing:
- Shape their customer journeys across web and mobile platforms by developing a deep understanding of customers through research, observation and data
- Translate complex customer problems into simple, intuitive experiences
- Work closely with cross-functional teams including Product and Engineering teams from discovery through to delivery
- Rapidly prototype and test ideas with customers before significant investment
- Use qualitative and quantitative evidence to continuously improve experiences and establish design principles, patterns and system that enable teams to work more effectively and independently
- Build design capability across Product and Engineering, reducing dependency on dedicated design resource
- Champion and explore how AI can accelerate research, prototyping, testing and product design
What are they looking for:
- Experience across digital products leading on projects end-to-end
- A track record of designing complex, end-to-end customer journeys rather than isolated screens
- Hands‑on experience conducting customer research, discovery and usability testing
- Delivered on projects using customer insight, behavioural data and commercial metrics to inform design decisions
- Experience designing across web and mobile, ensuring consistency between platforms
If this role sounds like a great match for your next opportunity and you'd like to find out more about this position, reach out to me on charlotte@burnssheehan.co.uk
Burns Sheehan Ltd will consider applications based only on skills and ability and will not discriminate on any grounds.
Principal Product Designer in Chester employer: Burns Sheehan
As a Chief Product Officer at this dynamic PE-backed business in central London, you will be part of a forward-thinking team that values innovation and collaboration. The company offers a vibrant work culture with a strong focus on employee growth, providing opportunities to lead impactful B2B data product initiatives while enjoying the benefits of a profitable and established organisation. With a commitment to professional development and a strategic vision for the future, this role promises a rewarding career path in an exciting environment.
