Casual Facilities Assistant

An all-round Leisure Assistant with the ability to be deployed in a number of areas: greeting visitors, setting up the pitches/sports hall/classrooms/cricket lanes/climbing, ready for customer bookings and also act as a party host.

Roles and Responsibilities

• Provide a warm, friendly, and efficient welcome to customers, check them in, answer their queries, and direct them to the appropriate location.
• Be a contact point for customers, wherever you are deployed.
• Give customers accurate information about the Leisure Box, and its activities, face to face, and over the phone providing excellent customer service at all times.
• Undertake regular building checks to ensure that high standards of cleanliness are being maintained and carry out reactive cleaning duties to support our cleaning team.
• Ensure that equipment for bookings is set up in good time.
• Act as a Party Host: Ensure that parties are run to schedule, encourage a party atmosphere including organising cutting of the cake, singing happy birthday, serving of food, etc.
• Assist the Climbing Instructor on Clip n Climb sessions.
• Adhere to and help enforce all Health and Safety standards, centre rules, regulations, and policies.
• Work alongside other team members to support in all areas of The Leisure Box.
• To understand and implement the Charity’s Safeguarding policy, procedures, and best practice guidelines in your role.
• To use this understanding to ensure safe working practices, appropriate reporting of concerns and contribute positively to a safe environment.
• To be able to work flexible hours where the role of the job requires.
• To work towards agreed objectives.
• Comply with all Charity policies.
• Promote the Burnley FC in the Community brand and ethos in a professional, strong, and positive manner.
• Work alongside other team members to support in other areas of the organisation as and when required to promote best practice.
• Hold a commitment to equality and diversity in the workplace.
• Willingness to attend training courses to enhance own professional development.
• Always demonstrate the Charity’s values.

This job description is issued as a guideline to assist you in your duties and is not exhaustive. You may, on occasions, be required to undertake additional or other duties within the context of this job description.

Essential Experience & Skills, Personal Qualities

• Previous experience of working in a busy customer facing environment.
• Good IT skills.
• Time management skills to be able to plan and regulate workload including the ability to prioritise demands and thrive under pressure.
• Enthusiasm, energy, and resilience.
• Reliable.
• Holds a commitment to Equality, Diversity and Inclusion.
• A passion for the community and making a difference.
• Outgoing and enthusiastic personality.
• Commitment to great customer service.
• Confident communicator.
• Ability to work within a team and foster good working relationships.
• Friendly, positive ‘can do’ and courteous attitude.
• Highly motivated and conscientious with a determination to succeed.
• A commitment to the aims, vision and values of Burnley FC in the Community.
• Good judgement and knowing when to seek advice or support.
• Displays no judgment when working with others.
• Ability to maintain a flexible approach to work at all times.
• Willingness to take a full DBS check.

Safeguarding Statement

Burnley FC in the Community are committed to safeguarding children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be subject to an Enhanced Criminal Record Check (DBS), which will be paid for by the Charity. Please note that in line with Keeping Children Safe in Education 2022, an online safeguarding search will also be carried out by a member of our HR or Safeguarding Team for all shortlisted candidates. The post is exempt from the provisions of the Rehabilitation of Offenders Act 1974 and any offer of employment will be subject to satisfactory references and an Enhanced DBS check.

E, D & I Statement

Burnley FC in the Community are committed to equality and diversity within the workplace. We are proud to be an equal opportunities employer and encourage qualified applicants from all backgrounds to apply. Reasonable adjustments are available for candidates and those employed by BFCitC who disclose.

Veteran Statement

Burnley FC in the Community are committed to supporting veterans, reservists and the wider armed forces community. We are actively engaged in the recruitment of Service Leavers.

Mental Health Statement

Burnley FC in the Community are committed to promoting and protecting the physical and Mental Health of all of our staff.