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For Companies At a Glance
- Tasks: Manage ticketing systems and ensure a top-notch experience for fans and staff.
- Company: Join Burnley FC, a historic football club at the heart of the community.
- Benefits: Be part of a passionate team with flexible working hours and a vibrant atmosphere.
- Why this job: Make a real impact in sports by enhancing fan experiences and supporting the club's growth.
- Qualifications: Experience in ticketing systems and a flexible approach to work required.
- Other info: Opportunity to work evenings and weekends in a dynamic sports environment.
About Us
Burnley FC is an established professional football club with a rich history, located in the heart of the town and its community, we believe that Burnley is a special place – a home to extraordinary people like you. Come and be part of our story
The Role
An exciting opportunity has become available for a Ticketing Systems Executive to join us at Burnley Football Club. You\’ll play a key role in supporting the Club\’s ongoing development and helping us deliver a first-class experience for players, staff, and supporters.
About You
Come and join our Clarets family as our Ticketing Systems Executive
The ideal candidate will have Proven experience managing and supporting ticketing and access control systems, ideally within a sports or event environment.
You will also need to have a flexible approach to work and be able to work evenings and weekends.
Role Expectations
As the Ticketing Systems Executive, you will be expected to:
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Maintain the functionality and execute primary functions of the ticketing platform, providing troubleshooting for supporters and the supporter services team.
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Lead on away game ticket sales and fulfilment, including allocation, distribution, and supporter communication.
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Act as the first point of escalation for customer complaints or complex queries relating to ticketing and associated systems.
How to Apply
Please apply via Burnley FC\’s career page where you should submit your CV and a short cover letter explaining how you meet the role criteria, along with your educational and employment history. Please also provide an explanation for any gaps.
Successful applicants will be subject to a social media check which will be paid for by the employer.
The full job description can be found on Burnley Football Club\’s website: Burnley FC Careers
If you require an alternative format of our job description and person specification and/or our application form, please contact the HR department at
- Please note, should an adequate number of applications be received prior to the closing date, Burnley FC reserve the right to remove a job advert.
Ticketing Systems Executive employer: Burnley Football Club
Contact Detail:
Burnley Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Systems Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Burnley FC. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show your passion for football! When you get the chance to speak with someone from the club, let your enthusiasm shine through. Share your experiences and how they relate to the role of Ticketing Systems Executive.
✨Tip Number 3
Prepare for the interview by knowing the ins and outs of ticketing systems. Brush up on common issues and solutions, so you can impress them with your knowledge and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Clarets family!
We think you need these skills to ace Ticketing Systems Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ticketing Systems Executive role. Highlight your experience with ticketing and access control systems, especially in a sports or event context. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Keep it short and sweet, but make sure to explain how you meet the role criteria. We love seeing your personality come through, so don’t be afraid to let us know why you’re excited about joining our Clarets family.
Be Honest About Gaps: If you've got any gaps in your employment history, just be upfront about them in your application. We appreciate honesty and would rather hear your story than have you leave us guessing!
Apply Through Our Website: Remember to apply via Burnley FC's career page! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Burnley Football Club
✨Know Your Ticketing Systems
Make sure you brush up on your knowledge of ticketing and access control systems. Be ready to discuss your previous experience managing these systems, especially in a sports or event context. This will show that you understand the role and can hit the ground running.
✨Show Your Customer Service Skills
As the first point of escalation for customer complaints, it's crucial to demonstrate your ability to handle complex queries with ease. Prepare examples from your past where you've successfully resolved customer issues, highlighting your communication skills and problem-solving abilities.
✨Flexibility is Key
Since the role requires working evenings and weekends, be prepared to discuss your availability and flexibility. Share any relevant experiences where you've adapted your schedule to meet work demands, showing that you're committed to supporting the team and the club's needs.
✨Engage with Burnley FC's Community
Familiarise yourself with Burnley FC's history and its community involvement. Showing genuine interest in the club and its supporters can set you apart. Mention any specific initiatives or events that resonate with you during the interview to demonstrate your enthusiasm for being part of the Clarets family.
