At a Glance
- Tasks: Support Burnley FC by managing enquiries and selling match tickets and memberships.
- Company: Join the passionate team at Burnley Football Club.
- Benefits: Flexible hours, great experience in sports, and a fun work environment.
- Other info: Opportunity to work evenings and weekends in a vibrant atmosphere.
- Why this job: Be part of the action and enhance the matchday experience for fans.
- Qualifications: Excellent customer service skills and a flexible approach to work.
The predicted salary is between 12 - 15 £ per hour.
A new opportunity has become available for a casual Supporter Services Hub Assistant to join Burnley Football Club. You’ll play a key role in supporting the Club’s ongoing development and helping us deliver a first‑class experience for supporters.
About You
The ideal candidate will have excellent customer service and communication skills. You will also need to have a flexible approach to work and be able to work evenings and weekends.
Role Expectations
- Manage inbound and outbound enquiries across a variety of communication channels (phone, email, online and in person).
- Deliver on the sale of commercial products relating to Burnley FC through the Club’s ticketing system.
- Assist in the sale of match tickets, season cards and memberships as required.
Supporter Services Hub Matchday Assistant in Burnley employer: Burnley Football Club
Burnley Football Club is an exceptional employer that values its staff and fosters a vibrant work culture centred around teamwork and community spirit. As a Supporter Services Hub Matchday Assistant, you will enjoy flexible working hours, opportunities for personal growth, and the chance to contribute to memorable matchday experiences for our supporters in a passionate football environment.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Services Hub Matchday Assistant in Burnley
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Burnley Football Club and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Burnley Football Club and let us see your personality shine through!
We think you need these skills to ace Supporter Services Hub Matchday Assistant in Burnley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Burnley Football Club.
Get Familiar with Our Brand:Before applying, take some time to learn about Burnley Football Club and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Burnley Football Club
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Burnley Football Club.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Burnley Football Club will surely appreciate.
