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For Companies At a Glance
- Tasks: Welcome visitors and manage calls to create a friendly atmosphere.
- Company: Join Burnley FC, a historic football club at the heart of the community.
- Benefits: Be part of a passionate team and enjoy a vibrant work environment.
- Why this job: Make a difference by providing first-class service to players and fans.
- Qualifications: Customer service experience and great communication skills are essential.
- Other info: Opportunity to grow within a supportive and dynamic team.
The predicted salary is between 24000 - 36000 £ per year.
About Us
Burnley FC is an established professional football club with a rich history, located in the heart of the town and its community. We believe that Burnley is a special place - a home to extraordinary people like you. Come and be part of our story!
The Role
An exciting opportunity has become available for a Receptionist to join us at Burnley Football Club. You’ll play a key role in supporting the Club’s ongoing development and helping us deliver a first-class experience for players, staff, and supporters.
About You
The ideal candidate will have previous experience in a customer service role and excellent interpersonal skills.
Role Expectations
- Greet and welcome visitors, staff and stakeholders in a friendly and professional manner.
- Answer, screen and forward incoming calls, providing information and taking messages as necessary.
- Manage the reception area to ensure it is clean, organised and presentable at all times.
How to Apply
Please apply via Burnley FC’s career page where you should submit your CV and a short cover letter explaining how you meet the role criteria, along with your educational and employment history. Please also provide an explanation for any gaps. Successful applicants will be subject to a social media check which will be paid for by the employer. If you require an alternative format of our job description and person specification and/or our application form, please contact the HR department at HR@burnleyfc.com.
Please note, should an adequate number of applications be received prior to the closing date, Burnley FC reserve the right to remove a job advert.
Receptionist in Burnley employer: Burnley Football Club
Contact Detail:
Burnley Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Burnley
✨Tip Number 1
Get to know Burnley FC! Research the club's history, values, and community involvement. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their story.
✨Tip Number 2
Practice your greeting! As a Receptionist, you'll be the first point of contact for visitors. Role-play with a friend to nail that friendly and professional welcome that Burnley FC is looking for.
✨Tip Number 3
Prepare for common interview questions. Think about how your previous customer service experience aligns with the role. We want to hear about specific situations where you’ve excelled in communication and organisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Clarets family!
We think you need these skills to ace Receptionist in Burnley
Some tips for your application 🫡
Craft a Friendly Cover Letter: When writing your cover letter, make sure to reflect the warm and welcoming vibe of Burnley FC. Share your passion for customer service and how you can contribute to creating a first-class experience for everyone who walks through our doors.
Show Off Your Experience: Highlight any previous roles you've had in customer service. We want to see how your skills align with what we're looking for, so don’t hold back on sharing specific examples of how you've excelled in similar positions.
Keep It Neat and Tidy: Just like the reception area you’ll be managing, your CV should be clean and organised. Use clear headings, bullet points, and a professional format to make it easy for us to read and find the information we need.
Apply Through Our Website: Make sure to submit your application via Burnley FC’s career page. This ensures that your application gets to the right place and helps us keep track of all the amazing candidates who want to join our Clarets family!
How to prepare for a job interview at Burnley Football Club
✨Know the Club's History
Before your interview, take some time to learn about Burnley FC's rich history and its role in the community. This will not only show your enthusiasm for the position but also help you connect with the interviewers on a personal level.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for visitors and staff. Prepare examples from your previous roles where you've excelled in customer service. Highlight how you handled difficult situations or went above and beyond to ensure a positive experience.
✨Practice Professional Communication
Since you'll be answering and screening calls, practice your phone etiquette. Speak clearly and confidently, and be ready to demonstrate how you would handle various types of calls during the interview. This will give the interviewers a taste of your interpersonal skills.
✨Organise Your Presentation
Make sure to present yourself neatly and professionally. Arrive early to the interview to show that you value punctuality. Also, think about how you can keep the reception area organised and welcoming, as this reflects your understanding of the role.