At a Glance
- Tasks: Support our fans by handling ticketing enquiries and assisting on matchdays.
- Company: Join the passionate team at Burnley Football Club.
- Benefits: Gain valuable experience in a vibrant sports environment with flexible hours.
- Other info: Opportunity to work evenings and weekends in a dynamic setting.
- Why this job: Be part of an exciting club and enhance the supporter experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
A new and exciting opportunity has become available for a Supporter Services Hub Executive to join us at Burnley Football Club. You’ll play a key role in supporting the Club’s ongoing development and helping us deliver a first-class experience for players, staff, and supporters.
The ideal candidate will have previous experience in a customer-facing role, excellent communication skills, both written and verbal, and the ability to provide high levels of customer service whilst dealing with challenging situations. You will also need to have a flexible approach to work and be able to work evenings and weekends.
Role Expectations:
- Answer ticketing enquiries in person, via telephone and email.
- Print and distribute ticket and membership related literature in a timely and presentable manner.
- Provide support as directed and required for matchday operations.
How to Apply:
Please apply via Burnley FC’s career page where you should submit your CV and a short cover letter explaining how you meet the role criteria, along with your educational and employment history. Please also provide an explanation for any gaps. Successful applicants will be subject to a social media check which will be paid for by the employer.
If you require an alternative format of our job description and person specification and/or our application form, please contact the HR department.
