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For Companies At a Glance
- Tasks: Welcome visitors, set up activities, and ensure a fun atmosphere at events.
- Company: Join Burnley FC in the Community, an award-winning charity making a difference.
- Benefits: Flexible hours, casual work environment, and the chance to be part of a community-focused team.
- Why this job: Make a positive impact while enjoying a dynamic role in a vibrant leisure setting.
- Qualifications: Experience in customer service and a passion for community engagement.
- Other info: Opportunities for training and personal development in a supportive environment.
The predicted salary is between 10 - 13 £ per hour.
Overview
- Department: Facilities
- Location: The Leisure Box, Northlight, Glen Way, Brierfield, BB9 5NH
- Contract Type: Casual/Zero Hours
- Working Pattern: 16 hours per week, with flexibility across Mon–Fri, including weekends
- Closing Date: 9th February 2026
- Salary: NMW
About us
Burnley FC in the Community (BFCitC) is the award-winning, official charity of Burnley Football Club. We work hard every day to deliver our mission to inspire, support and deliver change to communities across Burnley, Pendle, Rossendale, the Ribble Valley and West Yorkshire. We believe in the immense power of our football club to transform people’s lives for the better.
The Role
An all-round Leisure Assistant with the ability to be deployed in a number of areas: greeting visitors, setting up the pitches/sports hall/classrooms/cricket lanes/climbing, ready for customer bookings and also act as a party host.
Responsibilities
- Customer Service & Front of House Duties
- Provide a warm, friendly, and efficient welcome to customers, check them in, answer their queries, and direct them to the appropriate location.
- Be a contact point for customers, wherever you are deployed.
- Give customers accurate information about the Leisure Box, and its activities, face to face, and over the phone providing excellent customer service at all times.
- Facilities & Operational Support
- Undertake regular building checks to ensure that high standards of cleanliness are being maintained and carry out reactive cleaning duties to support our cleaning team.
- Ensure that equipment for bookings is set up in good time.
- Activities & Events Support
- Act as a Party Host: Ensure that parties are run to schedule, encourage a party atmosphere including organising cutting of the cake, singing happy birthday, serving of food, etc.
- Assist the Climbing Instructor on Clip n Climb sessions.
- Work alongside other team members to support in all areas of The Leisure Box.
- Health & Safety Compliance
- Adhere to and help enforce all Health and Safety standards, centre rules, regulations, and policies.
- General
- To understand and implement the Charity’s Safeguarding policy, procedures, and best practice guidelines in your role.
- To use this understanding to ensure safe working practices, appropriate reporting of concerns and contribute positively to a safe environment.
- To be able to work flexible hours where the role of the job requires.
- Comply with all Charity policies.
- Promote the Burnley FC in the Community brand and ethos in a professional, strong, and positive manner.
- Hold a commitment to equality and diversity in the workplace.
- Willingness to attend training courses to enhance own professional development.
- Always demonstrate the Charity’s values.
Essential Qualifications, Experience & Skills
- Previous experience of working in a busy customer-facing environment.
- Good IT skills.
- Previous experience of working in a Leisure Centre.
How to apply
Please submit your CV via our careers page at vacancies.burnleyfccommunity.org. Please note we cannot admit CV’s submitted via email.
Safeguarding Statement
Burnley FC in the Community are committed to safeguarding children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be subject to an Enhanced Criminal Record Check (DBS), which will be paid for by the Charity.
E, D & I Statement
Burnley FC in the Community are committed to equality and diversity within the workplace. We are proud to be an equal opportunities employer and encourage qualified applicants from all backgrounds to apply.
Mental Health Statement
Burnley FC in the Community are committed to promoting and protecting the physical and Mental Health of all of our staff.
Casual Facilities Assistant employer: Burnley FC in the Community
Contact Detail:
Burnley FC in the Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Facilities Assistant
✨Tip Number 1
Get to know the company! Research Burnley FC in the Community and understand their mission. When you show genuine interest in what they do, it’ll shine through in your conversations.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with visitors, think of scenarios where you might need to greet customers or handle queries. Role-play with a friend to boost your confidence.
✨Tip Number 3
Be flexible and ready to adapt! This job requires you to jump between different tasks, so show that you can handle whatever comes your way. Share examples from past experiences where you’ve successfully managed multiple responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Burnley FC in the Community. Don’t miss out!
We think you need these skills to ace Casual Facilities Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our community.
Tailor Your CV: Make sure your CV is tailored to the Casual Facilities Assistant role. Highlight any relevant experience in customer service or leisure centres, and don’t forget to mention your flexibility and willingness to learn!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Remember to submit your application via our careers page at vacancies.burnleyfccommunity.org. We can’t accept applications via email, so make sure you follow the instructions to get your application in!
How to prepare for a job interview at Burnley FC in the Community
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Casual Facilities Assistant. Familiarise yourself with customer service expectations, health and safety compliance, and the various tasks you'll be handling. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with customers, be prepared to discuss your previous experience in customer-facing environments. Think of specific examples where you provided excellent service or resolved issues effectively. This will demonstrate your ability to create a welcoming atmosphere at The Leisure Box.
✨Be Ready for Practical Scenarios
You might be asked how you would handle certain situations, like dealing with a difficult customer or ensuring safety during an event. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will show that you can think on your feet.
✨Emphasise Teamwork and Flexibility
The job requires working alongside other team members and being flexible with your hours. Be ready to talk about your experiences working in teams and how you adapt to changing situations. Highlighting your commitment to collaboration and your willingness to learn will resonate well with the interviewers.
