At a Glance
- Tasks: Support a team of Building Inspectors and ensure excellent customer service.
- Company: Join Burnley Council's dynamic Building Control Service.
- Benefits: Generous pension, holiday entitlement, and work/life balance initiatives.
- Other info: Exciting challenges await in a fast-paced environment.
- Why this job: Be the first point of contact and make a real difference in your community.
- Qualifications: Experience in support roles and strong communication skills.
The predicted salary is between 24000 - 36000 £ per year.
Overview
An opportunity has arisen to join Burnley Council\'s Building Control Service as a Support Officer. You will carry out an important function within the Council\'s Building Control Team by providing comprehensive support to a small team of Registered Building Inspectors, facilitating the delivery of a highly efficient and responsive service that promotes good customer care. You will be the first point of contact for a wide range of internal and external customers and will provide general clerical, administrative and technical support in a high-paced environment.
Responsibilities
- Provide comprehensive support to a small team of Registered Building Inspectors to deliver an efficient and responsive Building Control service.
- Be the first point of contact for a wide range of internal and external customers.
- Provide general clerical, administrative and technical support in a high-paced environment.
- Maintain and update relevant software systems to ensure quality data management and secure storage of information.
- Process and prepare documentation in a precise and accurate manner.
- Communicate with people in a professional and efficient manner.
Qualifications and Skills
- Experience of working in a support and administrative section of an organisation.
- Experience dealing with customers.
- Ability to maintain and update software systems for good quality data management and secure information storage.
- Ability to communicate professionally and efficiently.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Benefits
If working in a busy building control section appeals to you then we can offer you a diverse and interesting challenge that will support your ambitions. We value our employees and offer a generous pension scheme, holiday entitlement and work/life balance initiatives.
Support Officer in Burnley employer: Burnley Borough Council
Burnley Council is an excellent employer, offering a supportive work environment where employees can thrive in their roles. As a Support Officer within the Building Control Service, you will benefit from a generous pension scheme, ample holiday entitlement, and initiatives that promote a healthy work/life balance. The council values employee growth and development, making it an ideal place for those seeking meaningful and rewarding employment in local government.
StudySmarter Expert Advice🤫
We think this is how you could land Support Officer in Burnley
✨Tip Number 1
Network like a pro! Reach out to people in the building control sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Burnley Council and their Building Control Service. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Support Officer, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence and ensure you come across as professional and efficient.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job. Let's get you that Support Officer role!
We think you need these skills to ace Support Officer in Burnley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Support Officer role. We want to see how you can contribute to our Building Control Team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the position.
Showcase Your Customer Service Skills:Since you'll be the first point of contact for customers, it's essential to demonstrate your customer service experience. Share specific examples of how you've effectively communicated and resolved issues in previous roles to show us you’re up for the challenge!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Burnley Council!
How to prepare for a job interview at Burnley Borough Council
✨Know Your Role
Before the interview, make sure you understand the Support Officer role inside out. Familiarise yourself with the responsibilities, especially how to provide support to Registered Building Inspectors and handle customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since you'll be the first point of contact for customers, it's crucial to demonstrate your customer service experience. Prepare examples of how you've effectively dealt with customers in the past, highlighting your communication skills and ability to maintain professionalism under pressure.
✨Get Tech-Savvy
The job requires maintaining and updating software systems, so brush up on any relevant tech skills. If you have experience with specific software or data management tools, be ready to discuss this. Showing that you're comfortable with technology will give you an edge in the interview.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your experience in administrative roles and how it relates to the Support Officer position. The more you practice, the more relaxed and prepared you'll feel on the day of the interview.
