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- Tasks: Welcome visitors, assist with events, and lead engaging tours at a historic venue.
- Company: Towneley Hall Museum & Art Gallery, a vibrant cultural attraction.
- Benefits: Flexible hours, casual work environment, and the chance to meet diverse people.
- Why this job: Be part of a team that creates memorable experiences for visitors in a stunning setting.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Casual role with potential for 5-10 hours per week, including evenings and weekends.
The predicted salary is between 13 - 16 £ per hour.
Towneley Hall Museum & Art Gallery is a Grade 1 listed historic hall set in 445 acres of parkland. It re-opened in 2025 following major restoration work and is a vibrant visitor attraction, wedding and events venue with a changing programme of exhibitions throughout the year.
We are seeking new customer-facing casual staff to support with our operations and ensure a warm engaging welcome to all our visitors. As a Towneley Hall Visitor Services Assistant, you will assist with opening up and securing rooms, deliver shop and reception functions, support the set up and delivery of events, and lead captivating and engaging tours. You will ensure the Hall is a safe environment and always presented at its best.
You will work closely with our team of volunteers and will be key to supporting our accessibility initiatives, ensuring all visitors have a positive experience, including families, young people and those with additional needs.
Responsibilities:
- Support opening up and securing rooms, deliver shop and reception functions, and assist with event setup and delivery.
- Lead captivating and engaging tours and ensure the Hall is safe and well presented.
- Work with volunteers and support accessibility initiatives to provide a positive visitor experience.
Qualifications and Skills:
- Experience in a customer service or front of house role is essential.
- Ability to communicate effectively with diverse groups of people.
- Ability to handle cash and transactions with accuracy.
- Ability to undertake physical tasks.
Hours and Term:
This is a casual position and hours offered will be based on the Hall’s needs. The role requires flexibility as hours will include evenings, weekends, weekdays and public holidays. You will be part of a pool and opportunities for hours will be shared. Hours available will fluctuate but will potentially average 5-10 hours per week.
Contact:
For an informal discussion on the content of the job description or person specification, please contact Sally Smith, Towneley Hall Manager, on 01282 477138.
Visitor Services Assistant (Casual) in Burnley employer: Burnley Borough Council
Contact Detail:
Burnley Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant (Casual) in Burnley
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Towneley Hall and its grounds. Familiarising yourself with the space will help you feel more confident and show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with visitors or handle tricky situations. Role-playing with a friend can help you articulate your thoughts and responses better.
✨Tip Number 3
Show your passion for accessibility! Be ready to discuss how you can contribute to making the Hall welcoming for everyone. Share any past experiences that highlight your commitment to inclusivity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to be part of our team at Towneley Hall.
We think you need these skills to ace Visitor Services Assistant (Casual) in Burnley
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service or front of house roles. We want to see how you've engaged with diverse groups and created positive experiences for visitors.
Be Personable and Engaging: Since you'll be leading tours and interacting with visitors, let your personality shine through in your application. We love a warm and engaging tone that reflects your ability to connect with people!
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we're looking for. A tailored application shows us you're genuinely interested in the role at Towneley Hall.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you're tech-savvy and ready to jump into the digital age!
How to prepare for a job interview at Burnley Borough Council
✨Know Your Venue
Before the interview, take some time to research Towneley Hall Museum & Art Gallery. Familiarise yourself with its history, current exhibitions, and any upcoming events. This will not only show your enthusiasm for the role but also help you answer questions about how you can contribute to enhancing the visitor experience.
✨Showcase Your Customer Service Skills
Since this role is all about providing a warm welcome to visitors, be prepared to share specific examples from your past experiences in customer service. Think of situations where you went above and beyond to assist someone or how you handled difficult situations. This will demonstrate your ability to communicate effectively with diverse groups.
✨Be Ready for Physical Tasks
The job involves physical tasks like setting up events and securing rooms. During the interview, express your willingness and capability to handle these responsibilities. You might even want to mention any relevant experience you have with similar tasks to reassure them that you're up for the challenge.
✨Emphasise Teamwork and Accessibility
Working closely with volunteers and supporting accessibility initiatives is key in this role. Share your experiences of working in a team and how you've contributed to making environments more accessible for everyone. This will highlight your commitment to ensuring a positive experience for all visitors.
