At a Glance
- Tasks: Lead a passionate team to create unforgettable guest experiences at our stunning hotel.
- Company: Join the vibrant community at Burnham Beeches Hotel, a beautiful 4-star Georgian retreat.
- Benefits: Enjoy company events, discounts, free parking, and a supportive work environment.
- Other info: Flexible hours and opportunities for personal growth in a dynamic hospitality setting.
- Why this job: Be part of a transformative hotel experience and make a real impact on guest satisfaction.
- Qualifications: Previous reception management experience in a 4-star hotel and strong leadership skills.
The predicted salary is between 28066 - 30000 £ per year.
We aren’t interested in creating a workforce, we build a community at our hotels. Join an exceptional team of hospitality heroes here at our wonderful hotel, Burnham Beeches. We are passionate about ensuring a memorable stay for our guests and strive to ensure personal service, commitment, and individuality are at the heart of all we do.
Burnham Beeches Hotel is a 4-star Georgian Hotel hidden amongst 10 acres of beautiful gardens in the Buckinghamshire countryside. The hotel boasts 82 bedrooms, a leisure club, extensive conference and banqueting facilities and a restaurant. The hotel is busy throughout the year, with a focus on hosting both leisure and corporate guests for a variety of events. From private family functions, engagement parties, baby showers and weddings to product launches, conferences, board meetings, away days and more, we deliver a little stately service, with a lot of personality.
As a Reception Manager in a 4-star hotel, you are responsible for delivering a refined, professional, and personalised guest experience while leading the front office team. The role focuses on maintaining high service standards, ensuring smooth operations, and creating memorable stays that align with the expectations of an upscale hospitality environment.
Key Responsibilities- Oversee all front desk operations including check-in/out, reservations, and guest enquiries
- Lead, train, and motivate the reception team to consistently deliver 4-star service standards
- Ensure a warm, professional, and efficient guest journey at all times
- Manage guest feedback, complaints, and VIP requests promptly and effectively
- Maintain strong communication with Housekeeping, Events, and Food & Beverage teams
- Monitor room availability, occupancy levels, and upselling opportunities
- Ensure presentation standards of reception and lobby areas are consistently high
- Control cash handling, billing accuracy, and daily financial reconciliation
- Support revenue targets through room upgrades and add-on sales
- Ensure compliance with brand standards, policies, and health & safety regulations
- Strong leadership with the ability to inspire a service-driven team
- Exceptional guest service and communication skills
- High attention to detail and organisation
- Problem-solving with a proactive mindset
- Ability to work under pressure in a busy, guest-focused environment
- Commercial awareness (upselling, occupancy, revenue)
- Strong IT and PMS system knowledge (Opera, Protel, RMS, etc.)
- Previous experience as a Reception Manager
- Experience within a 4-star or higher standard hotel
- Proven experience managing teams and handling guest relations
- Flexible availability (including weekends, evenings, and holidays)
- Professional appearance and presentation
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process. The Immersive Hospitality Management is an equal opportunities employer. We are committed to promoting equal opportunities in employment.
Benefits- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
In person
Reception Manager employer: Burnhambeecheshotel
At Burnham Beeches Hotel, we pride ourselves on fostering a vibrant community where every team member is valued and empowered to contribute their unique talents. Nestled in the picturesque Buckinghamshire countryside, our 4-star hotel offers a supportive work culture, competitive benefits including a company pension and employee discounts, and ample opportunities for personal and professional growth. Join us in delivering exceptional service and creating memorable experiences for our guests in a beautifully transformed setting that celebrates our rich heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Burnhambeecheshotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Burnhambeecheshotel
Don't be shy about reaching out to Burnhambeecheshotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Burnhambeecheshotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Burnhambeecheshotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
