Reception Manager in Burnham

We aren’t interested in creating a workforce, we build a community at our hotels. Join an exceptional team of hospitality heroes here at our wonderful hotel, Burnham Beeches. We are passionate about ensuring a memorable stay for our guests and strive to ensure personal service, commitment, and individuality are at the heart of all we do.

Burnham Beeches Hotel is a 4-star Georgian Hotel hidden amongst 10 acres of beautiful gardens in the Buckinghamshire countryside. The hotel boasts 82 bedrooms, a leisure club, extensive conference and banqueting facilities and a restaurant. The hotel is busy throughout the year, with a focus on hosting both leisure and corporate guests for a variety of events. From private family functions, engagement parties, baby showers and weddings to product launches, conferences, board meetings, away days and more, we deliver a little stately service, with a lot of personality.

As a Reception Manager in a 4-star hotel, you are responsible for delivering a refined, professional, and personalised guest experience while leading the front office team. The role focuses on maintaining high service standards, ensuring smooth operations, and creating memorable stays that align with the expectations of an upscale hospitality environment.

• Oversee all front desk operations including check‑in/out, reservations, and guest enquiries
• Lead, train, and motivate the reception team to consistently deliver 4‑star service standards
• Ensure a warm, professional, and efficient guest journey at all times
• Manage guest feedback, complaints, and VIP requests promptly and effectively
• Maintain strong communication with Housekeeping, Events, and Food & Beverage teams
• Monitor room availability, occupancy levels, and upselling opportunities
• Ensure presentation standards of reception and lobby areas are consistently high
• Control cash handling, billing accuracy, and daily financial reconciliation
• Support revenue targets through room upgrades and add‑on sales
• Ensure compliance with brand standards, policies, and health & safety regulations

• Strong leadership with the ability to inspire a service‑driven team
• Exceptional guest service and communication skills
• High attention to detail and organisation
• Problem‑solving with a proactive mindset
• Ability to work under pressure in a busy, guest‑focused environment
• Commercial awareness (upselling, occupancy, revenue)
• Strong IT and PMS system knowledge (Opera, Protel, RMS, etc.)

• Previous experience as a Reception Manager
• Experience within a 4‑star or higher standard hotel
• Proven experience managing teams and handling guest relations
• Flexible availability (including weekends, evenings, and holidays)
• Professional appearance and presentation

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process. The Immersive Hospitality Management is an equal opportunities employer. We are committed to promoting equal opportunities in employment.

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On‑site parking

In person