At a Glance
- Tasks: Lead the front desk team and ensure exceptional guest experiences at our stunning hotel.
- Company: Join a vibrant community at Burnham Beeches Hotel, surrounded by beautiful gardens.
- Benefits: Enjoy free food, discounts, company events, and a pension plan.
- Other info: Flexible hours and a supportive environment for personal growth.
- Why this job: Be part of a transformative hotel experience and make a real impact on guest satisfaction.
- Qualifications: Previous reception management experience in a 4-star hotel and strong leadership skills.
The predicted salary is between 28000 - 35000 £ per year.
We aren’t interested in creating a workforce, we build a community at our hotels. Join an exceptional team of hospitality heroes here at our wonderful hotel, Burnham Beeches. We are passionate about ensuring a memorable stay for our guests and strive to ensure personal service, commitment, and individuality are at the heart of all we do.
Burnham Beeches Hotel is a 4-star Georgian hotel hidden amongst 10 acres of beautiful gardens in the Buckinghamshire countryside. The hotel boasts 82 bedrooms, a leisure club, extensive conference and banqueting facilities, and a restaurant. The hotel is busy throughout the year, with a focus on hosting both leisure and corporate guests for a variety of events.
As a Reception Manager in a 4-star hotel, you are responsible for delivering a refined, professional, and personalised guest experience while leading the front office team. The role focuses on maintaining high service standards, ensuring smooth operations, and creating memorable stays that align with the expectations of an upscale hospitality environment.
Key Responsibilities
- Oversee all front desk operations including check-in/out, reservations, and guest enquiries
- Lead, train, and motivate the reception team to consistently deliver 4-star service standards
- Ensure a warm, professional, and efficient guest journey at all times
- Manage guest feedback, complaints, and VIP requests promptly and effectively
- Maintain strong communication with Housekeeping, Events, and Food & Beverage teams
- Monitor room availability, occupancy levels, and upselling opportunities
- Ensure presentation standards of reception and lobby areas are consistently high
- Control cash handling, billing accuracy, and daily financial reconciliation
- Support revenue targets through room upgrades and add-on sales
- Ensure compliance with brand standards, policies, and health & safety regulations
Key Skills & Competencies
- Strong leadership with the ability to inspire a service-driven team
- Exceptional guest service and communication skills
- High attention to detail and organisation
- Problem-solving with a proactive mindset
- Ability to work under pressure in a busy, guest-focused environment
- Commercial awareness (upselling, occupancy, revenue)
- Strong IT and PMS system knowledge (Opera, Protel, RMS, etc.)
Experience & Requirements
- Previous experience as a Reception Manager
- Experience within a 4-star or higher standard hotel
- Proven experience managing teams and handling guest relations
- Flexible availability (including weekends, evenings, and holidays)
- Professional appearance and presentation
Please note: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
The Immersive Hospitality Management is an equal opportunities employer. We are committed to promoting equal opportunities in employment.
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
Reception Manager in Burnham-on-Crouch employer: Burnham Beeches Hotel
At Burnham Beeches Hotel, we pride ourselves on fostering a vibrant community where every team member is valued and encouraged to contribute their unique ideas. Nestled in the picturesque Buckinghamshire countryside, our 4-star hotel offers not only competitive salaries and comprehensive benefits but also a supportive work culture that prioritises personal growth and development. Join us for a rewarding career where your commitment to exceptional guest service will be recognised and celebrated.
