GP Human Resources Manager in London

An exciting opportunity has arisen for a HR Manager to join this established and respected medical practice. Burney Street Practice is an established GP Surgery with over 16,000 patients working across two sites, located in the heart of Greenwich, with easy access to Historic Greenwich and Greenwich Park.

Working Hours: 32 hours per week

Contract type: Permanent

Main duties of the job:

The HR Manager provides a comprehensive HR service to Burney Street Practice, operating across both our Burney Street and Wallace Health Centre sites. The role supports GP Partners and managers with all aspects of employment and compliance, ensuring the practice meets its obligations to staff, patients, and regulators including the CQC. This is a hands-on, operational role with a strategic dimension. The post-holder will manage day-to-day HR matters, lead on policy development and employment documentation, and maintain the governance framework that underpins safe, high-quality care. The role requires sound employment law knowledge, meticulous attention to detail, and the confidence to advise senior clinical stakeholders.

About us:

Established for over 25 years, Burney Street Practice is a two site, established and respected training practice offering patient services to a growing list size of c.16,000. Operating at scale, this 4 Partner teaching and training Practice is very well established and respected and continues to explore and deliver comprehensive integrated healthcare to a core demographic of a young university student population and young families. Burney Street Practice works collaboratively with Greenwich Peninsula, Plumbridge and Woodlands GP practices which form the Greenwich West PCN, their Primary Care Network. The practice is also a member of the Greenwich Health GP Federation which is driven to provide flexible healthcare. The Burney Street Practice is one of 4 centrally located GP hubs which allow residents additional GP access 7 days a week. The Practice has a clear vision to deliver high quality care, with core values which were developed by the whole health care team. The Partners are early adopters of NHS initiatives and are innovative in their approach to developing patient care. Whilst being clinically driven, the Practice performs well financially and presents as a strongly democratic and balanced team. There is a strong belief in investment for non-clinical learning, development and training for all of the Practice team.

Job responsibilities:

• Employee Relations: Manage employee relations matters including disciplinary, grievance, absence management, capability, and, where necessary, redundancy and retirement processes. Conduct informal meetings, lead investigations, and chair or support formal hearings as required. Liaise with external HR advisors (currently Croner) to ensure consistent, legally sound advice. Maintain good communication and professional working relationships across both practice sites.
• Employment Contracts and Policies: Maintain and update employment contracts for all staff groups (non-clinical, salaried GP, and nursing), ensuring compliance with current legislation including the Employment Rights Act. Issue contract variation letters and new contracts as required, working with GP Partners on key decisions. Develop, review and implement HR policies and procedures, maintaining the practice staff handbook on Practice Index. Advise managers on terms and conditions of employment, including contractual entitlements and statutory rights.
• Recruitment and Onboarding: Lead recruitment for non-clinical roles and support clinical recruitment, including preparation of job advertisements, job descriptions, person specifications, and interview materials. Shortlist, interview, and appoint for non-clinical roles; provide coordination support for clinical recruitment. Manage pre-employment checks for all staff, including right to work, DBS (including Update Service verification), GMC and Performers List verification for clinical staff, immunisation records, and references. Coordinate new starter inductions, including offer letters, contracts of employment, introduction to key policies, and statutory and mandatory training.
• HR Records and Compliance: Maintain accurate personnel files for all staff in line with CQC Regulation 19, NHS Employment Check Standards, and UK GDPR requirements. Ensure DBS, revalidation, professional registration, and right to work records are kept current and verified appropriately. Manage absence records and support managers with return-to-work processes. Maintain an up-to-date HR calendar covering appraisals, contract renewals, and recurring compliance deadlines.
• Appraisals and Performance: Develop and implement appraisal frameworks and performance management policies. Conduct appraisals for non-clinical practice staff and support the management team and Partners in conducting appraisals for other staff groups.
• Training and Development: Prepare and maintain a practice training plan aligned with strategic objectives and CQC requirements. Coordinate statutory and mandatory training, maintaining records of completion for all staff. Deliver or coordinate induction training for new starters. Support the identification of individual and organisational development needs.
• Governance: Support the practice's compliance with CQC requirements, maintaining relevant documentation and evidence. Contribute to audit, risk management, and quality improvement processes where these intersect with HR and workforce matters. Participate in the implementation of specific projects, procedures, and guidelines to align the workforce with organisational goals. Support change management processes as directed by the GP Partners.
• Staffing and Rotas: Oversee staffing levels and business continuity planning, with support from team leads and practice administrators. Maintain oversight of the staff rota and annual leave calendar.

This is not an exhaustive list of duties. The post-holder may be required to undertake additional or alternative duties commensurate with the level of skill and responsibility of the role, as directed by the GP Partners.

Person Specification:

Qualifications: CIPD Level five or equivalent level of HR experience. Fluent to a high standard in oral and written English.

Skills: Excellent communication skills (written and oral). Excellent interpersonal skills with a sympathetic and caring approach to the public. Understanding the need for confidentiality & data awareness issues. Excellent organisational skills. Effective time management (planning and organising). Ability to work as a team member and autonomously. Ability to prioritise workload and multitask. Proactive and strategic thinker who is able to identify areas for improvement and development within the HR role and to take initiative for implementing change. Ability to follow policy and procedure.

Personal Qualities: Polite and confident. Professional appearance and conduct. Friendly and approachable manner. Flexible and cooperative. Enthusiastic and self-motivated.

Experience: A minimum of two years' experience in a dedicated HR role, including HR Business Partner, HR Manager or HR Associate. Experience of working within NHS care.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.