An exciting opportunity hasarisen for a HR Manager to join this established and respected medical practice.
Burney Street Practice is anestablished GP Surgery with over 16,000 patients working across two sites, locatedin the heart of Greenwich, with easy access to Historic Greenwich and GreenwichPark.
Working Hours: 32 hours per week
Contract type: Permanent
Main duties of the job
The HR Manager provides a comprehensive HR service to BurneyStreet Practice, operating across both our Burney Street and Wallace HealthCentre sites. The role supports GP Partners and managers with all aspects ofemployment and compliance, ensuring the practice meets its obligations tostaff, patients, and regulators including the CQC.
This is a hands-on, operational role with a strategicdimension. The post-holder will manage day-to-day HR matters, lead on policydevelopment and employment documentation, and maintain the governance frameworkthat underpins safe, high-quality care. The role requires sound employment lawknowledge, meticulous attention to detail, and the confidence to advise seniorclinical stakeholders.
About us
Established for over 25 years,Burney Street Practice is a two site, established and respected trainingpractice offering patient services to a growing list size of c.16,000.
Operating at scale, this 4 Partner teaching and training Practice is very well established and respectedand continues to explore and deliver comprehensive integrated healthcare to acore demographic of a young university student population and young families.
Burney Street Practice workscollaboratively with Greenwich Peninsula, Plumbridge and Woodlands GP practiceswhich form the Greenwich West PCN, their Primary Care Network.
The practice is also a member ofthe Greenwich Health GP Federation which is driven to provide flexiblehealthcare. The Burney Street Practice is one of 4 centrally located GP hubswhich allow residents additional GP access 7 days a week.
The Practice has a clear visionto deliver high quality care, with core values which were developed by thewhole health care team. The Partners are early adopters of NHS initiativesare innovative in their approach to developing patient care.
Whilst beingclinically driven, the Practice performs well financially and presents as astrongly democratic and balanced team. There is a strong belief in investmentfor non-clinical learning, development and training for all of the Practiceteam.
Job responsibilities
Key Duties and Responsibilities
EmployeeRelations
- Manage employee relations matters includingdisciplinary, grievance, absence management, capability, and, where necessary,redundancy and retirement processes.
- Conduct informal meetings, lead investigations, andchair or support formal hearings as required.
- Liaise with external HR advisors (currently Croner) toensure consistent, legally sound advice.
- Maintain good communication and professional workingrelationships across both practice sites.
EmploymentContracts and Policies
- Maintain and update employment contracts for all staffgroups (non-clinical, salaried GP, and nursing), ensuring compliance withcurrent legislation including the Employment Rights Act.
- Issue contract variation letters and new contracts asrequired, working with GP Partners on key decisions.
- Develop, review and implement HR policies andprocedures, maintaining the practice staff handbook on Practice Index.
- Advise managers on terms and conditions of employment,including contractual entitlements and statutory rights.
Recruitmentand Onboarding
- Lead recruitment for non-clinical roles and supportclinical recruitment, including preparation of job advertisements, jobdescriptions, person specifications, and interview materials.
- Shortlist, interview, and appoint for non-clinicalroles; provide coordination support for clinical recruitment.
- Manage pre-employment checks for all staff, includingright to work, DBS (including Update Service verification), GMC and PerformersList verification for clinical staff, immunisation records, and references.
- Coordinate new starter inductions, including offerletters, contracts of employment, introduction to key policies, and statutoryand mandatory training.
HRRecords and Compliance
- Maintain accurate personnel files for all staff in linewith CQC Regulation 19, NHS Employment Check Standards, and UK GDPRrequirements.
- Ensure DBS, revalidation, professional registration,and right to work records are kept current and verified appropriately.
- Manage absence records and support managers withreturn-to-work processes.
- Maintain an up-to-date HR calendar covering appraisals,contract renewals, and recurring compliance deadlines.
Appraisalsand Performance
- Develop and implement appraisal frameworks andperformance management policies.
- Conduct appraisals for non-clinical practice staff andsupport the management team and Partners in conducting appraisals for otherstaff groups.
Trainingand Development
- Prepare and maintain a practice training plan alignedwith strategic objectives and CQC requirements.
- Coordinate statutory and mandatory training,maintaining records of completion for all staff.
- Deliver or coordinate induction training for newstarters.
- Support the identification of individual andorganisational development needs.
Governance
- Support the practice's compliance with CQCrequirements, maintaining relevant documentation and evidence.
- Contribute to audit, risk management, and qualityimprovement processes where these intersect with HR and workforce matters.
- Participate in the implementation of specific projects,procedures, and guidelines to align the workforce with organisational goals.
- Support change management processes as directed by theGP Partners.
Staffingand Rotas
- Oversee staffing levels and business continuityplanning, with support from team leads and practice administrators.
- Maintain oversight of the staff rota and annual leavecalendar.
This is not an exhaustive list of duties. The post-holder may be required to undertake additional or alternative duties commensurate with the level of skill and responsibility of the role, as directed by the GP Partners.
Person Specification
Qualifications
- CIPD Level five or equivalent level of HR experience
- Fluent to a high standard in oral and written English
Other requirements
Skills
- Excellent communication skills (written and oral)
- Excellent interpersonal skills with a sympathetic and caring approach to the public
- Understanding the need for confidentiality & data awareness issues
- Excellent organisational skills
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Ability to prioritise workload and multitask
- Proactive and strategical thinker who is able to identify areas for improvement and development within the HR role and to take initiative for implementing change
- Ability to follow policy and procedure
Personal Qualities
- Polite and confident
- Professional appearance and conduct
- Friendly and approachable manner
- Flexible and cooperative
- Enthusiastic and self-motivated
Experience
- A minimum of two years' experience in a dedicated HR role, including HR Business Partner, HR Manager or
- HR Associate
- Experience of working within NHS care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
