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- Tasks: Lead major service transformation initiatives in a dynamic university environment.
- Company: A large, complex UK university committed to innovation and change.
- Benefits: Competitive salary, professional development, and a collaborative work culture.
- Why this job: Shape the future of education through impactful change management strategies.
- Qualifications: Degree or relevant qualification with change management certification.
- Other info: Join a diverse team and drive meaningful transformations across multiple business areas.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking a Senior Change Manager to play a pivotal role in leading major service transformation initiatives across a large, complex UK university environment. You will work within a multidisciplinary team focused on portfolio management, service design and change delivery, supporting large-scale programmes that include:
- Implementation of new enterprise systems (e.g., ERP)
- Major campus development and redevelopment
- Digital transformation across professional and academic services
- Organisation-wide operating model redesign
This is a senior role responsible for shaping and delivering change strategies, ensuring that people, processes, structures, and technology transition smoothly and sustainably.
Key Responsibilities
- Lead the change workstream within service design and operating model transformation projects across multiple business areas.
- Define and implement the change management strategy, approach, and roadmap for major organisational change programmes.
- Work closely with service leaders, programme teams, HR, and senior stakeholders to ensure changes are understood, adopted, and embedded.
- Support prioritisation and sequencing of service areas undergoing operating model transformations.
- Identify, assess, and escalate change impacts across the programme portfolio.
- Deploy a range of change tools and methodologies to measure adoption, track progress, and report benefits realisation.
- Coach leaders and managers to drive change within their local areas, providing expert guidance on communications, engagement, and readiness.
- Support alignment between service design delivery and strategic organisational objectives.
- Develop and implement clear communication strategies outlining the case for change and progress updates.
- Contribute to a collaborative, cross-functional transformation environment.
About You
Essential Qualifications:
- Degree or relevant professional qualification
- Prosci® or equivalent change management certification
Essential Experience:
- Leading large-scale service design transformations
- Delivering people, process, technology, and structural change with a strong focus on behavioural and cultural change
- Applying recognised change management methodologies and tools
- Working in complex environments with highly matrixed stakeholder groups
- Supporting service-based or shared services transformation
- Knowledge of user experience and service design approaches
- Collaborating effectively with HR on people-related change
- Influencing and engaging senior stakeholders
Desirable Experience:
- Working within a Higher Education institution or similar complex public/regulated environment
Skills & Competencies:
- Exceptional communication and relationship-building skills
- Ability to tailor messaging across diverse audiences
- Strong analytical, problem-solving, and organisational skills
- Resilience, adaptability, and ability to lead through ambiguity
- Strong influencing and negotiation abilities
- Delivery-focused with an ability to manage complex change portfolios
Senior Change Manager in London employer: Burman Recruitment
Contact Detail:
Burman Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Change Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working in change management. Attend industry events or webinars, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with change management methodologies and tools. Share specific examples of how you've led transformations and engaged stakeholders. We want to see your impact!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle resistance to change or how you’ve successfully communicated a case for change in the past. Practising your responses can help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged. So, go ahead and take that step!
We think you need these skills to ace Senior Change Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Change Manager. Highlight your experience with service transformations and change management methodologies, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain how your skills align with our needs, especially in leading large-scale changes and working with diverse stakeholders.
Showcase Relevant Experience: When detailing your experience, focus on specific projects where you’ve led change initiatives. We want to see how you've successfully navigated complex environments and influenced senior stakeholders.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Burman Recruitment
✨Know Your Change Management Methodologies
Make sure you brush up on recognised change management methodologies like Prosci® before the interview. Be ready to discuss how you've applied these in past roles, especially in large-scale transformations. This shows you’re not just familiar with the theory but can also put it into practice.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged and influenced senior stakeholders in previous projects. Highlight your communication strategies and how you tailored your messaging for different audiences. This will demonstrate your ability to navigate complex environments and build relationships.
✨Demonstrate Your Analytical Skills
Be ready to discuss specific instances where your analytical skills helped identify change impacts or measure adoption rates. Use data to back up your claims and show how you’ve tracked progress in previous roles. This will illustrate your delivery-focused mindset.
✨Emphasise Your Adaptability
In a role that involves leading through ambiguity, it’s crucial to showcase your resilience and adaptability. Share stories about how you’ve managed change in uncertain situations and what strategies you used to keep teams aligned and motivated. This will highlight your capability to thrive in complex environments.
