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For Companies At a Glance
- Tasks: Lead business architecture and analysis to improve services and processes across a large organisation.
- Company: Join a mission-driven organisation focused on service transformation and user experience.
- Benefits: Hybrid working, competitive salary, and the chance to shape future services.
- Why this job: Make a real impact by designing and improving services for staff and students.
- Qualifications: Experience in business architecture or analysis within complex organisations is essential.
- Other info: Collaborative environment with opportunities for professional growth and leadership.
The predicted salary is between 72000 - 108000 £ per year.
Location - London (hybrid working)
About the role:
We are recruiting a Head of Business Architecture & Analysis to join a central Service Transformation team within a large, complex, mission-driven organisation. This is a senior, hands-on role focused on business architecture, service design, process improvement and business analysis across professional services. It is not a digital, IT or systems delivery role; technology is an enabler, but the core focus is on how the organisation works end-to-end and how services can be designed and improved around users.
You will play a key role in shaping future-state services, aligning organisational capabilities to strategic goals, and improving service quality and efficiency for staff, students and other stakeholders.
What you’ll be doing:
- Act as the lead for Business Architecture and Business Analysis within a wider Service Transformation function
- Work closely with senior leaders to ensure business design and service improvements align to the organisation’s enterprise vision and agreed frameworks
- Lead discovery and design for future-state professional services, focusing on capabilities, value streams, processes and user experience
- Run hands-on design and discovery work (workshops, mapping, analysis, service design sprints) to understand current-state issues and define practical improvements
- Develop business-architecture-led roadmaps that balance quick wins with longer-term structural improvements
- Create and maintain core artefacts such as: Business capability models, Value streams, Service and product taxonomies, Stakeholder and organisational views
- Support portfolio-level decision-making by applying business architecture techniques to identify where investment will deliver the greatest value
- Provide professional leadership to a small team of Business Analysts, setting standards, coaching and developing capability (this is not a large line-management role)
- Work collaboratively with change, service design and architecture colleagues to ensure joined-up delivery across transformation initiatives
What this role is not:
- An IT delivery role
- A digital transformation or systems implementation role
- A technical architecture or solution design role
What we’re looking for:
Essential experience:
- Significant experience in business architecture, business analysis or service design within large, complex organisations
- Proven delivery of organisation-wide service or operating model change
- Strong experience working in federated or matrix environments where influence matters more than authority
- Ability to operate confidently with senior stakeholders and executive sponsors
- Experience balancing strategic thinking with hands-on analysis and design work
Desirable:
- Experience in higher education, public sector or similarly complex service environments
- Familiarity with benchmarking, capability maturity models or service performance frameworks
- Knowledge of Lean, process improvement or service excellence approaches
Skills and approach:
- Pragmatic, structured and analytical thinker
- Comfortable navigating complex organisational dynamics
- Strong facilitator who can bring diverse stakeholders together
- Curious, outward-looking and improvement-focused
- Collaborative leader who develops others while staying close to the work
Why apply?
This is a rare opportunity to:
- Shape how a large organisation designs and delivers its services
- Work at genuine enterprise scale while staying hands-on
- Lead and mature a Business Analysis and Business Architecture capability
- Be part of a collaborative, values-driven transformation function
Head of Business Architecture & Analysis in London employer: Burman Recruitment
Contact Detail:
Burman Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Business Architecture & Analysis in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Tailor your answers to show how your experience aligns with their mission and goals.
✨Tip Number 3
Practice your pitch! You should be able to clearly explain your background and how it relates to the role of Head of Business Architecture & Analysis in just a couple of minutes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Head of Business Architecture & Analysis in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in business architecture and analysis. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Showcase Your Leadership Skills: Since this role involves leading a small team, it’s important to demonstrate your leadership experience. Share examples of how you've coached or developed others in previous roles, as we value collaborative leaders who can inspire their teams.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the job. Avoid jargon unless it’s relevant!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Burman Recruitment
✨Know Your Business Architecture
Make sure you understand the principles of business architecture and how they apply to the role. Brush up on your knowledge of service design and process improvement, as these will be key topics during the interview.
✨Prepare Real-World Examples
Think of specific instances where you've successfully led service improvements or business analysis in complex organisations. Be ready to discuss your approach, the challenges you faced, and the outcomes achieved.
✨Engage with Stakeholders
Since this role involves working closely with senior leaders, practice how you'll communicate your ideas effectively. Prepare to demonstrate your ability to influence without authority and how you've navigated complex organisational dynamics in the past.
✨Show Your Collaborative Spirit
This position requires a collaborative leader. Be prepared to discuss how you've developed others while staying hands-on. Highlight your experience in facilitating workshops and bringing diverse stakeholders together to achieve common goals.
