Hospitality Operations and Systems Manager

Bath Full-Time 36000 - 60000 £ / year (est.) No home office possible

Are you a strategic leader passionate about operational excellence in hospitality? Do you have hands-on experience with systems like Kinetics, Procure Wizard, and Agresso, and a talent for using technology to drive efficiency?

A large multi-site organisation is seeking a Hospitality Systems Manager to oversee administration, IT systems integration, and financial oversight within its fast-paced Hospitality Services function. This is a key role for someone eager to shape service delivery through smart, data-led operations.

Key Responsibilities

Lead and manage a team across hospitality administration, IT systems, and finance.
Oversee and optimise key systems, including:
Kinetics (accommodation/event booking)
Procure Wizard (procurement and stock control)
Agresso (financial reporting and accounting)
Monitor financial performance through P&L analysis, invoicing, and budget management.
Drive process improvements to enhance operational efficiency and customer experience.
Support service marketing and communications, including event coordination.
Track and report on sustainability and performance metrics.
Collaborate across departments to ensure compliance with health & safety standards.

Ideal Candidate Profile

Proven experience in hospitality, facilities, or campus-based services operations.
Strong working knowledge of hospitality-focused IT systems (Kinetics, Procure Wizard, Agresso or equivalents).
Excellent leadership skills, with a track record of team development and performance management.
Solid financial management capabilities, including reporting and forecasting.
Strategic and proactive in planning and implementing process enhancements.
Clear communicator with stakeholder engagement experience.
A commitment to service quality, sustainability, and innovation.

What’s on Offer