A major public sector organisation in London is seeking an Assistant Soft FM Operations Manager to oversee high-quality, customer-focused soft services across multiple busy key sites.
Acting as joint deputy to the Facilities Operations Manager, you will lead internal teams, manage external contractors, and participate in a rolling Duty Manager rota to ensure safe, compliant, and smooth daily operations.
Key Responsibilities
- Service Delivery: Oversee day-to-day Soft FM services, site inspections, and building standards.
- People Management: Line-manage front-of-house, reception, and site services teams.
- Contractor Management: Manage out-sourced suppliers, driving SLA/KPI compliance and performance reviews.
- Financial Control: Manage departmental budgets, identify cost savings, and embed sustainable practices.
- Incident Response: Act as Duty Manager for swift incident resolution and operational continuity.
Requirements
- Proven experience in Soft FM operations, team leadership, and contractor management.
- Strong budget management and financial control skills.
- Excellent stakeholder engagement and public-facing customer service track record.
- Solid understanding of Health & Safety compliance (IOSH/NEBOSH desirable).
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Facilities Manager employer: Burman Recruitment
As an HR Partner in a hybrid working environment, you will thrive in a dynamic and supportive culture that prioritises employee development and well-being. Our organisation is committed to fostering a collaborative atmosphere where your expertise in HR can make a significant impact on our people initiatives and organisational change programmes. With opportunities for professional growth and a focus on continuous improvement, this role offers a meaningful and rewarding career path in a complex, unionised setting.
