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- Tasks: Lead customer service initiatives and inspire your team to deliver exceptional experiences.
- Company: Join Burlington, a rapidly growing brand with a fun and supportive culture.
- Benefits: Enjoy competitive pay, flexible hours, and an associate discount.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Must be flexible with hours and able to lift 40 lbs.
- Other info: Great training opportunities and a chance to grow with us!
The predicted salary is between 11 - 16 £ per hour.
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you will be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You will lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You will ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You will interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.
Key Responsibilities
- Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
- Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
- Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
- Coordinate meal and break periods and monitor schedule adherence.
Requirements
- Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required.
- Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
Come join our team. You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Customer Service Lead - Part-Time in Newport employer: Burlington Stores
Contact Detail:
Burlington Stores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Lead - Part-Time in Newport
✨Tip Number 1
Get to know the company culture! Before your interview, check out Burlington's values and philosophy. This way, you can show how you align with their customer-first focus and demonstrate that you're a perfect fit for the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to solve problems or handle difficult customers. Role-playing these situations can help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional and approachable. A neat appearance reflects your commitment to the role and the importance of customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Burlington team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Lead - Part-Time in Newport
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've gone above and beyond to create positive experiences for customers, just like you'll be doing with us!
Be Authentic: Let your personality shine through in your application! We value authenticity and want to know who you are beyond your qualifications. Share a bit about what motivates you and why you’re excited about the role.
Tailor Your Application: Take the time to tailor your application to our company values and the specific role. Mention how you align with our Burlington philosophy and how you can contribute to a friendly and professional environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fun and hardworking team!
How to prepare for a job interview at Burlington Stores
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Burlington's core values and 'Our Burlington' philosophy. This will help you align your answers with what they stand for, showing that you're a great fit for their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've gone above and beyond for customers. Highlight how you solved problems and created positive experiences, as this role is all about leading by example in customer service.
✨Demonstrate Flexibility
Since the job requires a flexible schedule, be ready to discuss your availability openly. Mention any previous experience working varied hours, and express your willingness to adapt to the needs of the store.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.