At a Glance
- Tasks: Lead the front desk team and create unforgettable guest experiences in a stunning Highland hotel.
- Company: Charming hotel in the Scottish Highlands with a focus on exceptional hospitality.
- Benefits: Competitive salary, staff accommodation, meals on duty, and career development opportunities.
- Other info: Join a supportive team in a beautiful location with plenty of local attractions.
- Why this job: Be the face of our hotel and make a real impact on guest satisfaction.
- Qualifications: Experience in a senior reception role and strong leadership skills required.
The predicted salary is between 28066 - 31200 £ per year.
Location: Scottish Highlands
Department: Front Office
Reports to: General Manager
Role Overview
We are seeking an experienced and personable Head Receptionist to lead our front‑of‑house team and deliver outstanding guest experiences in our Highland hotel. As the first point of contact, you will set the tone for exceptional service, ensuring every guest receives a warm, professional welcome reflective of the hospitality and charm of the Scottish Highlands.
Key Responsibilities
- Front Desk Operations
- Oversee daily reception activities including check‑in, check‑out, reservations, and guest enquiries
- Ensure all front desk procedures are carried out efficiently and in line with hotel standards
- Maintain accurate guest records and handle cash/card transactions responsibly
- Team Leadership
- Supervise, train, and motivate reception staff to deliver excellent customer service
- Prepare rotas, manage staffing levels, and ensure adequate coverage at all times
- Conduct performance reviews and support staff development
- Guest Experience
- Provide a friendly, professional, and knowledgeable welcome to all guests
- Handle guest requests, feedback, and complaints promptly and effectively
- Promote local attractions, events, and experiences within the Highlands
- Reservations & Administration
- Manage room bookings and availability using the hotel’s booking system
- Coordinate with housekeeping and other departments to ensure room readiness
- Produce reports on occupancy, revenue, and reception performance
- Standards & Compliance
- Ensure high standards of presentation and cleanliness in the reception area
- Adhere to company policies, health & safety, and data protection regulations
- Support revenue management strategies and upselling opportunities
Key Skills & Experience
- Previous experience in a senior reception or front office role, ideally within hospitality
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Professional appearance and a passion for delivering exceptional customer service
- Good organisational skills and attention to detail
- Experience with hotel reservation systems (e.g., Opera, Rezlynx, or similar)
- Ability to remain calm and efficient in a fast‑paced environment
Desirable
- Knowledge of the Scottish Highlands and local tourism offerings
- Experience working in boutique or rural hotels
- Additional language skills
Working Hours
Full‑time position, including evenings, weekends, and public holidays
What We Offer
- Competitive salary
- Staff accommodation (if applicable)
- Meals on duty
- Opportunities for career development
- A supportive and friendly working environment in a stunning Highland setting
Head Receptionist (Live-In Available) in Ullapool employer: Burlington Hotel
Join our team as a Head Receptionist in the breathtaking Scottish Highlands, where we pride ourselves on creating a supportive and friendly work environment. With competitive salaries, live-in accommodation options, and opportunities for career development, we ensure that our employees thrive while delivering exceptional guest experiences. Embrace the charm of rural hospitality and be part of a dedicated team that values professionalism and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head Receptionist (Live-In Available) in Ullapool
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Burlington Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Burlington Hotel
Don't be shy about reaching out to Burlington Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Receptionist (Live-In Available) in Ullapool
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Burlington Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Burlington Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
