At a Glance
- Tasks: Maximise room revenues and deliver outstanding guest service at our hotel.
- Company: Burlington Hotel, a welcoming place in Evesham with a focus on inclusivity.
- Benefits: Join a supportive team with opportunities for growth and development.
- Other info: We value diversity and offer equal opportunities for all team members.
- Why this job: Be the face of our hotel and create memorable experiences for guests.
- Qualifications: Experience in hospitality or customer service, with strong organisational skills.
The predicted salary is between 24000 - 30000 £ per year.
Burlington Hotel in Evesham is seeking a Senior Receptionist to maximise room revenues and provide excellent guest service.
Responsibilities include:
- Efficient check-in and check-out procedures
- Handling customer enquiries
- Resolving complaints promptly
The ideal candidate will have hotel or customer service experience, possess strong organisational and decision-making skills, and be proficient with phone and computer systems.
We promote an inclusive work culture and equal opportunities for all team members.
Senior Receptionist & Guest Experience Leader employer: Burlington Hotel
Burlington Hotel in Evesham is an excellent employer, offering a vibrant work culture that prioritises inclusivity and equal opportunities for all team members. With a focus on employee growth, we provide comprehensive training and development programmes to enhance your skills in the hospitality industry, ensuring a rewarding career path. Join us to be part of a dedicated team that values exceptional guest experiences and fosters a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist & Guest Experience Leader
✨Tip Number 1
Make sure to research the Burlington Hotel and its values before your interview. Knowing their commitment to excellent guest service will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to customer service and problem-solving. Think of specific examples from your past experiences where you've handled complaints or improved guest satisfaction, as this will demonstrate your skills effectively.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a hospitality role. Choose an outfit that reflects professionalism and aligns with the hotel's atmosphere to show that you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the position and keeping you top of mind for the hiring team at Burlington Hotel.
We think you need these skills to ace Senior Receptionist & Guest Experience Leader
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight any previous hotel or customer service experience you have. We want to see how you've maximised revenues and provided excellent guest service in the past!
Be Organised:Since the role requires strong organisational skills, structure your application clearly. Use headings and bullet points where necessary to make it easy for us to read and find the key information.
Tailor Your Application:Don’t just send a generic application! Tailor your cover letter and CV to reflect the specific responsibilities mentioned in the job description. Show us how you can handle check-ins, customer enquiries, and complaints like a pro.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Burlington Hotel
✨Know the Hotel Inside Out
Before your interview, make sure you research Burlington Hotel thoroughly. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Senior Receptionist, excellent guest service is key. Prepare examples from your past experiences where you successfully handled customer enquiries or resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Organisational Prowess
Highlight your organisational skills during the interview. Discuss how you manage multiple tasks, especially during busy check-in and check-out periods. You might even want to share a specific instance where your decision-making made a positive impact on guest experience.
✨Be Tech-Savvy
Since proficiency with phone and computer systems is essential, be ready to discuss your experience with relevant software or tools. If you’ve used hotel management systems before, mention them! If not, express your willingness to learn quickly and adapt to new technologies.
