At a Glance
- Tasks: Ensure guest safety, maintain cleanliness, and provide excellent customer service during night shifts.
- Company: Join Bespoke Hotels, the UK's largest independent hotel group with a focus on individual development.
- Benefits: Enjoy competitive pay, personal development opportunities, and discounted stays for family and friends.
- Other info: Flexible night hours with opportunities for growth in a supportive and inclusive environment.
- Why this job: Be part of a passionate team delivering exceptional hospitality and making meaningful connections.
- Qualifications: Customer service experience and a passion for hospitality are essential.
The predicted salary is between 1200 - 1600 € per month.
Bespoke Benefits… What’s in it for you? At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head. We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values. We are proud to provide equal opportunities for our team members, encouraging an inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters. At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity. We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.
Requirements: As a Night Porter you will be expected to ensure the security of the building & guests, set up the restaurant for breakfast, serve drinks in the bar, and clean all public areas. You must be customer service focused. We are looking for someone who is able to work between the hours of 7pm and 11am approx. Your duties will include keeping the outside and public areas of the hotel clean and tidy as well as preparing for the following day’s events. This will include setting tables, tidying and general maintenance as well as any guests' needs throughout the night. The ideal person will have at least 1 year’s experience in customer service or hotels, in a similar position and will have the ability to deliver great service to our guests. We are looking for someone who is passionate about hospitality, reliable and willing to learn as part of this growing team.
Duties will include:
- To complete statutory fire and security checks.
- To provide room service, preparing and serving food to Company standards.
- Complete daily handover procedures in an efficient and responsible manner.
- Ensure all corridors are clear; fire extinguishers and fire doors are secure whilst conducting safety floor checks during the night.
Being Bespoke: Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets. We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels to award-winning spa resorts and chic city centre properties. We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.
Night Porter in Rothesay employer: Burlington Hotel
At Bespoke Hotels, we prioritise our people, fostering a vibrant work culture that champions individual development and career progression. As a Night Porter, you will be part of a supportive team that values engagement and inclusivity, offering competitive salaries, personal growth opportunities, and unique benefits like discounted hotel stays for you and your loved ones. Join us in delivering exceptional hospitality while enjoying a fulfilling career in the UK's largest independent hotel group.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Rothesay
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role.
✨Tip Number 2
Show your passion for hospitality during interviews. Share specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to providing excellent customer service.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t hesitate to apply right away. The sooner you get your application in, the better your chances of standing out from the crowd.
✨Tip Number 4
Prepare for common interview questions related to security and customer service. Think about scenarios where you had to handle difficult situations and how you resolved them. This will show you're ready for the responsibilities of a Night Porter.
We think you need these skills to ace Night Porter in Rothesay
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for hospitality shine through! Share any experiences that highlight your customer service skills and how you enjoy making guests feel welcome. We want to see that you're not just looking for a job, but that you're excited about being part of our team.
Tailor Your Application:Make sure to customise your application to fit the Night Porter role. Highlight relevant experience, especially in customer service or hotel settings. We appreciate when candidates take the time to connect their skills with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and enthusiasm without having to sift through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Bespoke Hotels family!
How to prepare for a job interview at Burlington Hotel
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Night Porter. Familiarise yourself with tasks like security checks, room service, and maintaining cleanliness. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is all about delivering great service, think of specific examples from your past experience where you excelled in customer service. Be ready to share how you handled difficult situations or went above and beyond for guests.
✨Emphasise Your Team Spirit
Bespoke Hotels values collaboration and inclusivity. Prepare to discuss how you work well in a team and contribute to a positive atmosphere. Share experiences where you supported colleagues or contributed to a team goal.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for personal development, or how they celebrate diversity within the workplace. This shows your genuine interest in the company and the role.
