At a Glance
- Tasks: Lead the Reservations & Sales Office, driving sales and ensuring exceptional guest experiences.
- Company: Join Hotel Gotham, Bristol's first luxury five-star lifestyle hotel in a historic setting.
- Benefits: Enjoy staff discounts, career development opportunities, and a vibrant team culture.
- Other info: Join a supportive team with unique social events and recognition for your contributions.
- Why this job: Be part of an exciting hotel launch and create memorable experiences for guests.
- Qualifications: Passion for hospitality, strong communication skills, and attention to detail required.
The predicted salary is between 28103 - 34348 £ per year.
Hotel Gotham first turned heads in Manchester, earning the title of \"Europe's sexiest hotel\".
Following a show-stopping opening in Newcastle, the curtain now rises on the next act of the Gotham story - and this time, Bristol takes centre stage.
The iconic Grade II listed Guildhall is being thoughtfully transformed into Bristol's first luxury five star lifestyle hotel.
Rich in history and architectural grandeur, expect breathtaking Gothic windows, magnificent stained glass and original period features around every corner.
It's a setting worthy of Gotham.
Hotel Gotham is more than just a hotel – it’s a way of life. A vibe. A 5-star, theatrical, vibrant, stylish, dramatic experience – for guests and colleagues.
As Reservations & Sales Office Manager, you'll play a pivotal role in the pre-opening and launch of our breathtaking hotel.
You will lead our Reservations & Sales Office, driving bedroom and event sales from initial enquiry through to booking, planning and operational handover, whilst ensuring every guest and client receives an exceptional experience from their very first interaction with Gotham.
Your key responsibilities will include
- Lead and manage the Reservations & Sales Office, ensuring consistently high standards of service, organisation and commercial performance
- Drive bedroom revenue and occupancy through proactive sales, upselling and effective management of enquiries and reservations
- Manage the full event sales journey, from initial enquiry and proposal through to conversion, planning and operational handover
- Maximise group and event opportunities across bedrooms, F&B, private hire and additional experiences
- Ensure all reservations, rates, availability, restrictions and booking information are accurate and commercially optimised
- Build strong relationships with guests, clients, corporate contacts and event organisers to encourage repeat and future business
- Work closely with Front Office, F&B and Operations to ensure all group, event, VIP and special occasion requirements are communicated and delivered seamlessly
- Aligning sales objective and targets with the Revenue manager and Business Development Manager.
- Ensure detailed and accurate handovers are provided to the operational teams ahead of all relevant arrivals and events
- Monitor and report on key commercial performance, including revenue, conversion, room nights, average rate and event performance
- Identify opportunities to develop packages, experiences and sales initiatives that enhance revenue and the guest experience
- Coach, develop and motivate the Reservations & Sales team, creating a culture of accountability, commercial awareness and exceptional guest service
- Achieve the highest level of customer satisfaction for both external and internal guests, building strong and lasting relationships with clients and partners
- Champion the Gotham way of life across every guest and client interaction
We're looking for passionate hospitality professionals ready to take centre stage and help bring the Gotham experience to life from day one.
If you have exceptional communication skills, outstanding attention to detail and thrive as part of a high-performing team, we'd love to hear from you.
Why Join Hotel Gotham Bristol?
- Be part of the opening team at Bristol's first luxury five-star lifestyle hotel.
- Work in one of the city's most iconic historic buildings.
- Join a passionate, supportive and ambitious founding cast.
- Opportunities for training, career development and progression.
- Staff discounts
- Inclusion in service charge additional to salary
- Calendar of Team Social Events
- Unique monthly code for discounted stays at a number of Bespoke Hotels
- Discounted Gym Membership
- Years Service Recognition
- Uniform
- Employee of the Month
- #J-18808-Ljbffr
Reservations and Sales Office Manager employer: Burlington Hotel
Bespoke Hotels is an exceptional employer that values passion and dedication in the hospitality industry. With a strong focus on employee growth, we offer comprehensive training and development opportunities, fostering a supportive work culture where every team member can thrive. Located in the vibrant UK hospitality scene, our team enjoys a dynamic environment that encourages creativity and excellence in guest service.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations and Sales Office Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Burlington Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Burlington Hotel
Don't be shy about reaching out to Burlington Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations and Sales Office Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Burlington Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Burlington Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
