At a Glance
- Tasks: Maximise room revenues and provide exceptional service to guests.
- Company: Bespoke, a company that values diversity and creativity.
- Benefits: Inclusive culture, long-term career opportunities, and community support.
- Other info: Fast-paced environment with opportunities for personal growth.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 28000 - 35000 £ per year.
Bespoke Benefits… What’s in it for you? We are proud to provide equal opportunities for our team members, encouraging an inclusive and creative culture, providing long‑term careers, supporting the community and assisting in environmental matters. At Bespoke, we ensure meaningful relationships with our colleagues, guests and third‑party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.
The Role: We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist. As a Receptionist, you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction. The ideal candidate would possess outstanding communication and organisation skills and have the ability to prioritise tasks. At least one year’s experience in a similar position is essential.
Key Responsibilities of the role:
- To be familiar with the day’s business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check-in and out procedures.
- To have a good understanding of the guests’ requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out in accordance with company policy.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, ensuring our guests are assisted effectively.
- Keeping the team up to date by attending the daily meetings.
- Maximise sales through up‑selling, using incentives and promotions.
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently.
- Ensure prompt resolution of customer complaints.
- Professionally and competently operate the telephone system in line with both operating and Company Standards.
Requirements of the role:
- To have worked in a hotel or with people in a customer-related role.
- Excellent customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast-paced environment and to enjoy it.
- To be able to communicate well with each other and guests.
- Be able to use a phone and computer system.
Receptionist live in available (14.00) employer: Burlington Hotel
At Bespoke, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that fosters creativity and collaboration. Our commitment to employee growth is evident through long-term career opportunities and support for community and environmental initiatives, making our hotel a rewarding place to work. Join us as a Receptionist and be part of a team that values meaningful relationships and celebrates diversity, all while ensuring guest satisfaction in a dynamic environment.
