At a Glance
- Tasks: Maximise room revenues and provide top-notch service to guests.
- Company: Bespoke Hotels, where our people are our greatest asset.
- Benefits: Career development pathways, inclusive culture, and a supportive team environment.
- Other info: Enjoy a fast-paced environment with opportunities for growth and creativity.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Experience in hospitality or customer service with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with personal strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
As a Senior Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service to ensure total guest satisfaction.
Key Responsibilities- Be familiar with the day’s business, including arrivals, departures and special requests.
- Deal with guests promptly upon arrival and departure, following Company Standards for check‑in and check‑out procedures.
- Have a good understanding of guests’ requirements when they are checking in or out.
- Ensure all cash, charge, float and till procedures are carried out in accordance with company policy.
- Demonstrate a working knowledge of all services and facilities of the hotel, as well as the local area, and assist guests effectively.
- Keep the team up to date by attending the daily meetings.
- Maximise sales through up‑selling, using incentives and promotions.
- Ensure all customer enquiries and booking requests are dealt with promptly, courteously and efficiently.
- Ensure prompt resolution of customer complaints.
- Operate the telephone system professionally and competently in line with both operating and Company Standards.
- Work experience in a hotel or a customer‑related role.
- Excellent customer‑service skills, adhering to standards and possessing strong organisational skills.
- Decision‑making ability in a fast‑paced environment, and an enjoyment of the challenge.
- Excellent communication skills with colleagues and guests.
- Proficient use of phone and computer systems.
- Team management experience.
We are proud to provide equal opportunities for all team members, encouraging an inclusive and creative culture.
Reception Host employer: Burlington Hotel
At Bespoke Hotels, we pride ourselves on fostering a vibrant work culture where our employees are valued as our greatest asset. Located in a dynamic environment, we offer comprehensive training and development pathways that empower our team members to grow their careers while delivering exceptional service to our guests. With a strong emphasis on inclusivity and creativity, we ensure that every Reception Host can thrive in a supportive atmosphere that celebrates individual strengths and promotes professional advancement.
