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- Tasks: Ensure guest safety, maintain cleanliness, and provide excellent customer service during night shifts.
- Company: Join the UK's largest independent hotel group with a focus on growth and development.
- Benefits: Enjoy competitive pay, personal development opportunities, and discounted stays for family and friends.
- Why this job: Be part of a passionate team delivering exceptional hospitality and making meaningful connections.
- Qualifications: Customer service experience and a passion for hospitality are essential.
- Other info: Flexible night hours with opportunities for career advancement in a supportive environment.
The predicted salary is between 1300 - 1800 £ per month.
Bespoke Benefits… What’s in it for you? At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head. We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values. We are proud to provide equal opportunities for our team members, encouraging an inclusive and creative culture, providing long‑term careers, supporting community and assisting in environmental matters.
At Bespoke, we ensure meaningful relationships with our colleagues, guests and third‑party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity. We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.
Requirements:
- As a Night Porter you will be expected to ensure the security of the building & guests, set up the restaurant for breakfast, serve drinks in the bar, and clean all public areas.
- Taking telephone calls must be customer service focused.
- You will be required to work between the hours of 7pm and 11am approx.
- Your duties will include keeping the outside and public areas of the hotel clean and tidy as well as preparing for the following day’s events. This will include setting tables, tidying and general maintenance as well as any guests' needs throughout the night.
- The ideal person will have at least 1 year’s experience in customer service or hotels, in a similar position and will have the ability to deliver great service to our guests.
- We are looking for someone who is passionate about hospitality, reliable and willing to learn as part of this growing team.
Duties will include:
- To complete statutory fire and security checks.
- To provide room service, preparing and serving food to Company standards.
- Complete daily handover procedures in an efficient and responsible manner.
- Ensure all corridors are clear; fire extinguishers and fire doors are secure whilst conducting safety floor checks during the night.
Night Porter employer: Burlington Hotel
Contact Detail:
Burlington Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role.
✨Tip Number 2
Show off your passion for hospitality! When you get the chance to chat with potential employers, share your experiences and what excites you about working in hotels. Let them see your enthusiasm for creating great guest experiences.
✨Tip Number 3
Be prepared for the unexpected! As a Night Porter, you’ll need to think on your feet. Practice answering common interview questions and be ready to discuss how you’d handle various situations that might arise during your shift.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities at Bespoke Hotels, and applying directly can give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share any experiences that highlight your customer service skills and how you’ve gone the extra mile to make guests feel special.
Tailor Your Application: Make sure to customise your application to fit the Night Porter role. Highlight relevant experience, especially in customer service or hotel settings, and mention any specific skills that align with the job description.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but also appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Bespoke Hotels!
How to prepare for a job interview at Burlington Hotel
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Night Porter. Familiarise yourself with tasks like security checks, room service, and maintaining cleanliness. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is all about delivering great service, think of specific examples from your past experience where you went above and beyond for a guest. Be ready to share these stories during the interview to highlight your customer service focus.
✨Emphasise Your Team Spirit
Bespoke Hotels values collaboration and creativity, so be prepared to discuss how you work well in a team. Share experiences where you contributed to a positive team environment or helped colleagues, showing that you align with their culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they celebrate diversity within the workplace. This shows your genuine interest in the company and the role.
