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For Companies At a Glance
- Tasks: Ensure guest rooms and public areas shine with cleanliness and elegance.
- Company: Join a luxury hotel team that values your contributions and growth.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Be the star behind the scenes, creating unforgettable guest experiences.
- Qualifications: Strong attention to detail and a positive attitude.
- Other info: Dynamic work environment with a focus on teamwork and excellence.
The predicted salary is between 1200 - 1600 £ per month.
Department: Housekeeping
Reporting to: Housekeeping Manager / Assistant Housekeeping Manager
Overview
The Role, in Spotlight: Step onto the grand stage of luxury hospitality! Our Room Attendants take centre stage in ensuring that every guest bedroom, bathroom, and public area is maintained to the highest standard of cleanliness, comfort, and presentation. Be part of an amazing team where your contribution is valued, your voice is heard, and your growth is supported!
Key Responsibilities
- ROOM & PUBLIC AREA CLEANLINESS: Perform a flawless daily performance: make beds to perfection, polish bathrooms until they gleam, and ensure furnishings and amenities shine in the spotlight. Replenish every essential: toiletries, towels, stationery, and minibar. Keep lobbies, corridors, restrooms, lounges, and lifts in immaculate condition, offering guests a first impression of elegance and care. Keep an eagle eye for wear and tear; report issues swiftly to maintain our scene of perfection.
- GUEST SERVICE & PROFESSIONALISM: Respond to guest requests with promptness and courtesy, upholding five-star standards while ensuring privacy, dignity, and security. Stay in character with professionalism and discretion, following company procedures and lost-and-found protocols to ensure a flawless performance.
- PRESENTATION & BRAND STANDARDS: Prepare every room to five-star standards, from flawless set-up and amenities to those special finishing touches that make the scene unforgettable. Keep the production seamless behind the curtain: Report linen, inventory, or damaged items promptly, ensuring the show goes on. Maintain housekeeping trolleys and storage areas in excellent order, creating a backstage ready for smooth operations.
- HEALTH, SAFETY & COMPLIANCE: Keep the stage safe and sound: Complete all training, follow Health & Safety protocols, handle chemicals and equipment safely, know emergency procedures, and report hazards—so every performance runs without incident.
- PRODUCT & LOCAL KNOWLEDGE: Stage the guest experience: Know the ins and outs of hotel services and local attractions, offer helpful guidance, and direct queries to the right team when needed—keeping every act seamless.
The Room Attendant is a star behind the scenes, combining stamina, precision, and discretion to deliver flawless luxury service while enhancing the hotel’s reputation. Flexibility, professionalism, and a positive attitude create unforgettable guest experiences. The stage is yours. Bring your talent, your professionalism, and your passion, and help us deliver a guest experience that leaves every audience member impressed. Step forward, the spotlight is waiting!
Room Attendant in Newcastle upon Tyne employer: Burlington Hotel
Contact Detail:
Burlington Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit right in. When you apply through our website, mention specific things you love about the hotel to make your application stand out.
✨Tip Number 2
Practice your guest service skills! Think of scenarios where you might need to respond to guest requests and rehearse your responses. This will help you shine during interviews and show that you're ready for the spotlight.
✨Tip Number 3
Dress the part! When you go for interviews, wear something smart and professional that reflects the luxury vibe of the hotel. First impressions matter, and looking the part can help you land that role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you on their radar and shows that you’re genuinely interested in being part of their amazing team.
We think you need these skills to ace Room Attendant in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Sparkle: When writing your application, let your personality shine through! We want to see your enthusiasm for the role of Room Attendant and how you can contribute to our five-star service. Don’t be shy—show us what makes you unique!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've maintained cleanliness and provided excellent guest service in previous roles. This helps us see how you fit into our team!
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language, check for spelling and grammar mistakes, and ensure it reflects the high standards we uphold at StudySmarter. First impressions count!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep everything organised!
How to prepare for a job interview at Burlington Hotel
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Room Attendant. Familiarise yourself with the key tasks like maintaining cleanliness and guest service standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Attention to Detail
During the interview, highlight your ability to notice the little things. Share examples from past experiences where your keen eye for detail made a difference, whether it was in cleaning or customer service. This is crucial in luxury hospitality, and it’ll demonstrate your commitment to excellence.
✨Prepare for Guest Interaction Scenarios
Expect questions about how you would handle guest requests or complaints. Think of specific situations where you provided excellent service or resolved issues effectively. Practising these scenarios will help you articulate your approach to maintaining professionalism and discretion.
✨Emphasise Teamwork and Flexibility
The role requires working closely with others, so be ready to discuss your teamwork skills. Share instances where you collaborated successfully with colleagues or adapted to changing situations. This will show that you can contribute positively to the team dynamic and support the overall guest experience.
