At a Glance
- Tasks: Welcome guests with warmth and professionalism, ensuring a memorable experience.
- Company: Join a luxurious hotel known for its exceptional service and vibrant atmosphere.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in the hospitality industry.
- Other info: Dynamic team environment with a focus on collaboration and excellence.
- Why this job: Be the face of our hotel and create unforgettable moments for guests every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 € per year.
As the first and last point of contact for our guests, the Receptionist plays a vital role in delivering exceptional and memorable guest experiences. This position is central to the seamless operation of the Front Office and embodies the highest standards of five-star service, professionalism, and care. The Receptionist supports the wider team in creating a welcoming, efficient, and luxurious environment for every guest, every time.
Key Responsibilities
- Guest Experience
- Provide a warm, polished, and professional welcome and farewell to all guests, ensuring their journey is smooth and memorable.
- Deliver exceptional service at every stage of the guest’s stay, including check-in, check-out, and all guest inquiries or requests.
- Anticipate guest needs, resolve issues promptly, and go above and beyond to exceed expectations.
- Serve as a knowledgeable ambassador for the hotel and the local area, offering tailored recommendations and assistance.
- Be a first point of contact for guest feedback and complaints, resolving issues with empathy, efficiency, and professionalism.
- Front Desk Operations
- Ensure a seamless and structured front desk operation throughout your shift.
- Adhere to all checklists and daily procedures, including accurate billing, cashiering, and reporting tasks.
- Manage reservations, modifications, and cancellations for both hotel rooms and F&B outlets.
- Operate the telephone system professionally, responding promptly and courteously to all internal and external calls.
- Maintain an immaculate reception area that reflects the hotel’s brand standards.
- Sales & Revenue
- Use upselling techniques to promote room upgrades and hotel services, enhancing guest satisfaction while maximizing revenue.
- Be aware of current packages, offers, and promotions to confidently inform and engage guests.
- Understand the hotel’s sales and occupancy strategies and support their implementation from the front desk.
- Teamwork & Communication
- Participate actively in daily handovers and contribute to the efficient communication across shifts.
- Work collaboratively with colleagues in all departments to ensure the smooth delivery of guest services.
- Contribute to a positive team culture that embodies hospitality, motivation, and high standards.
- Health, Safety & Compliance
- Maintain a safe working environment, following all health and safety protocols and reporting hazards or incidents immediately.
- Ensure knowledge of fire safety, emergency procedures, and first aid responsibilities relevant to your area.
- Adhere to the hotel’s hygiene, appearance, and uniform standards at all times.
- Attend all required statutory and hotel-specific training sessions.
- General Responsibilities
- Support the Duty Manager and wider Front Office team with operational needs as required.
- Attend departmental meetings, performance reviews, and training sessions as scheduled.
- Undertake any reasonable task or duty requested by management in line with the needs of the business.
- Additional Expectations
- Always act in the best interests of the hotel, its guests, and your colleagues.
- Maintain discretion and professionalism at all times, upholding the hotel’s image and brand values.
- Cooperate fully with the company’s Equal Opportunities and Anti-Harassment policies.
Receptionist in Newcastle upon Tyne employer: Burlington Hotel
As a Receptionist at our prestigious hotel, you will be part of a dynamic team that prioritises exceptional guest experiences and fosters a culture of excellence. Our commitment to employee growth is reflected in comprehensive training programmes and opportunities for career advancement within the hospitality industry. Located in a vibrant area, we offer a supportive work environment where your contributions are valued, and every day brings the chance to create memorable moments for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that receptionist role.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to showcase your skills and experiences. Highlight how you can create memorable guest experiences and embody the five-star service they’re looking for.
✨Tip Number 3
Stay proactive! Don’t just wait for job openings to pop up. Visit our website regularly and apply directly to any receptionist positions that catch your eye. The more you put yourself out there, the better your chances!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer’s mind. Mention something specific from your conversation to show your genuine interest in the role and the hotel.
We think you need these skills to ace Receptionist in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you can bring warmth and professionalism to the role of Receptionist. Don’t be afraid to share a bit about yourself and what makes you passionate about guest service.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience in guest services and any skills that align with our five-star standards. This shows us that you understand what we’re looking for and that you’re genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to highlight your key achievements and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for.
How to prepare for a job interview at Burlington Hotel
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel and its services. Familiarise yourself with the local area, popular attractions, and any current promotions. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Guest Interaction Skills
As a Receptionist, you'll be the first point of contact for guests. Practice how you would greet someone warmly and handle various guest inquiries or complaints. Role-playing with a friend can help you feel more comfortable and prepared for real-life scenarios.
✨Showcase Your Team Spirit
Teamwork is crucial in a front office environment. Be ready to discuss examples of how you've worked collaboratively in previous roles. Highlight your ability to communicate effectively and contribute positively to a team culture, as this aligns with the hotel's values.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress professionally and ensure your appearance reflects the high standards of the hotel. This shows that you understand the importance of professionalism and are serious about the role.
