At a Glance
- Tasks: Provide exceptional service and tailored recommendations to enhance guest experiences.
- Company: Hotel Gotham – Newcastle, a luxury hotel known for its refined hospitality.
- Benefits: Flexible hours, competitive pay, and the chance to work in a vibrant environment.
- Other info: Join a dynamic team and build valuable connections in the hospitality industry.
- Why this job: Be the go-to expert for guests and create unforgettable experiences every day.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 25000 - 30000 £ per year.
As Concierge at Hotel Gotham – Newcastle, you are the embodiment of refined hospitality and the go-to expert for all guest enquiries, needs, and requests. With an exceptional knowledge of the local area and a network of trusted contacts, you will provide tailored recommendations, secure high-demand reservations, and deliver world‑class service that enhances every guest’s stay. You are more than an information point—you are a trusted advisor, a problem solver, and a key contributor to the overall luxury experience of the hotel. Your role is integral to the guest journey and is carried out with precision, discretion, and warmth.
KEY RESPONSIBILITIES
- Offer a warm and elegant welcome to all guests, ensuring they feel recognised and valued throughout their stay.
- Park and collect guests' cars for them throughout their stay should they choose our Valet Parking Service - Driving is essential.
- Anticipate guest needs and proactively offer assistance with itinerary planning, dining, entertainment, shopping, and transport.
- Make arrangements for restaurant bookings, theatre tickets, private tours, personal shoppers, spa appointments, special celebrations, and more.
- Handle special requests, including those of VIPs, repeat guests, and celebrities, with the highest level of discretion and confidentiality.
- Provide an unforgettable “Gotham” experience by exceeding guest expectations in every interaction.
Operational Excellence
- Maintain up‑to‑date knowledge of all hotel services, facilities, promotions, and operating hours.
- Liaise with other departments (housekeeping, F&B, guest relations) to coordinate and fulfil guest needs efficiently.
- Maintain a Concierge desk that is professional, inviting, and equipped with relevant collateral and information.
- Record all guest requests and preferences accurately within the Property Management System and CRM tools.
Local Knowledge & Networking
- Remain informed on local attractions, cultural events, transport options, retail offerings, and city highlights.
- Build and maintain strong relationships with trusted local vendors, restaurants, drivers, and experience providers.
- Stay updated on trends and news affecting guest experiences, including closures, new openings, and exclusive opportunities.
- Support the hotel’s image as a local tastemaker and cultural insider.
Administration & Communication
- Ensure all guest requests and bookings are confirmed in writing and tracked appropriately.
- Assist with parcel handling, luggage storage, and courier services as needed.
- Maintain a detailed log of guest interactions, arrangements, and follow‑up actions for quality control.
- Support pre‑arrival planning and communication with incoming guests, ensuring all preferences are arranged in advance.
CORE COMPETENCIES & PERFORMANCE INDICATORS
- Delivers intuitive, personalised service with discretion and attention to detail.
- Maintains expert‑level local knowledge and a global mindset.
- Responds to guest enquiries efficiently and professionally.
- Supports positive guest feedback and repeat business through excellence in service.
- Builds strong partnerships with reputable external providers and local contacts.
- Acts with discretion, integrity, and professionalism at all times.
Part Time Concierge in Newcastle upon Tyne employer: Burlington Hotel
At Hotel Gotham – Newcastle, we pride ourselves on fostering a culture of excellence and warmth, making us an exceptional employer for those passionate about hospitality. Our team enjoys a supportive work environment that encourages personal growth and development, alongside competitive benefits and the unique opportunity to engage with a diverse clientele in a vibrant city. Join us to be part of a dedicated team that values your contributions and offers a chance to create unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Concierge in Newcastle upon Tyne
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Burlington Hotel and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Part Time Concierge in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Burlington Hotel that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Burlington Hotel.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Burlington Hotel get a sense of who you are beyond your experience!
How to prepare for a job interview at Burlington Hotel
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Burlington Hotel and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
