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- Tasks: Maximise room revenues and provide top-notch service to guests.
- Company: Join a vibrant hotel team focused on guest satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with daily team meetings and support.
- Why this job: Be the face of the hotel and create memorable experiences for guests.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist. As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction. The ideal candidate would possess outstanding communication and organisation skills and have the ability to prioritise tasks. At least one year’s experience in a similar position is essential.
Key Responsibilities
- To be familiar with the day's business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- To have a good understanding of the guests’ requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
- Demonstrate a working knowledge of all services and facilities of the hotel, as well as local area, ensuring our guests are assisted effectively.
- Keeping the team up to date by attending the daily meetings.
- Maximise sales through up-selling, using incentives and promotions.
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently.
- Ensure prompt resolution of customer complaints.
- Professionally and competently operate the telephone system in line with both operating and Company Standards.
Requirements
- To have worked in a hotel or with people in a customer related role.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it.
- To be able to communicate well to each other and guests.
- Be able to use a phone and computer system.
Receptionist in Highland employer: Burlington Hotel
Contact Detail:
Burlington Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Highland
✨Tip Number 1
Get to know the company inside out! Before your interview, check out their website and social media. This way, you can chat about their values and services, showing you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Receptionist role.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and polished for your interview. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you're the perfect fit for the Receptionist position.
We think you need these skills to ace Receptionist in Highland
Some tips for your application 🫡
Show Off Your Communication Skills: As a Receptionist, communication is key! Make sure your application reflects your ability to communicate clearly and effectively. Use friendly language and keep it professional – we want to see your personality shine through!
Highlight Relevant Experience: Don’t forget to mention any previous experience in customer service or hospitality roles. We’re looking for someone who can hit the ground running, so make sure you showcase how your past roles have prepared you for this position.
Be Organised and Detail-Oriented: Since the role involves managing multiple tasks, demonstrate your organisational skills in your application. Use bullet points or clear sections to make it easy for us to see how you prioritise and manage your workload.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Burlington Hotel
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and its services. Familiarise yourself with their standards and values, as well as any recent news or updates. This will not only show your genuine interest but also help you tailor your answers to align with their expectations.
✨Practice Your Communication Skills
As a Receptionist, communication is key! Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to simulate the interview environment. This will help you articulate your thoughts better and demonstrate your outstanding communication skills.
✨Showcase Your Organisational Skills
Be prepared to discuss how you prioritise tasks and manage your time effectively. Think of specific examples from your previous experience where you successfully handled multiple responsibilities. This will highlight your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Prepare for Customer Scenarios
Expect to be asked about how you would handle various customer situations, including complaints or special requests. Prepare some scenarios from your past experience where you resolved issues effectively. This will demonstrate your problem-solving skills and commitment to guest satisfaction.