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- Tasks: Lead and inspire the reception team to deliver exceptional guest experiences.
- Company: Join Bespoke Hotels, the UK's largest independent hotel group with a vibrant culture.
- Benefits: Enjoy competitive pay, personal development opportunities, and discounted stays for family and friends.
- Why this job: Be part of a passionate team that values creativity, diversity, and career growth.
- Qualifications: 1-2 years in hospitality with a passion for delivering great service.
- Other info: Dynamic work environment with a focus on community and environmental support.
The predicted salary is between 30000 - 42000 £ per year.
We currently have an amazing opportunity to join the team as Reception Supervisor. At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values. We are proud to provide equal opportunities for our team members, encouraging an inclusive and creative culture, providing long‑term careers, supporting community and assisting in environmental matters.
At Bespoke, we ensure meaningful relationships with our colleagues, guests and third‑party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity. We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.
Requirements
The ideal person will have strong experience, ideally at least 1‑2 years in a similar position and will have the ability to deliver great service to our guests. We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.
Duties will include
- Encourage and develop the reception team to ensure all legal and Company standards are met.
- To promote and maintain the professional profile of the Reception team.
- Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction and ensure the team do the same.
- Ensure the Reception team are dealing with guests promptly upon arrival and departures, following the Company standards.
- Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.
Bespoke Hotels
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets. We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever‑increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award‑winning spa resorts and chic city centre properties. We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.
Reception Supervisor in Grantown on Spey employer: Burlington Hotel
Contact Detail:
Burlington Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor in Grantown on Spey
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reception Supervisor role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Bespoke Hotels and understand their values and culture. Be ready to share how your experience aligns with their focus on guest satisfaction and team development.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share stories that highlight your ability to go the extra mile for guests and how you’ve helped develop your previous teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Bespoke family.
We think you need these skills to ace Reception Supervisor in Grantown on Spey
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your dedication to providing excellent service and how you go the extra mile for guests.
Tailor Your Application: Make sure to customise your application to fit the Reception Supervisor role. Highlight relevant experience and skills that align with what we’re looking for, like team leadership and guest relations.
Be Professional Yet Approachable: While it’s important to maintain professionalism in your application, don’t forget to let your personality come through. We value a friendly and engaging tone that reflects our culture at Bespoke Hotels.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Burlington Hotel
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the hotel’s services and promotions. This will not only show your enthusiasm for the role but also help you answer questions about how you can enhance guest experiences.
✨Showcase Your Passion
During the interview, let your passion for hospitality shine through. Share specific examples of how you've gone the extra mile for guests in previous roles. This aligns perfectly with the company’s focus on great service and guest satisfaction.
✨Team Spirit Matters
Bespoke Hotels values teamwork, so be prepared to discuss how you’ve encouraged and developed your team in past positions. Highlight any leadership experiences that demonstrate your ability to motivate others and maintain high standards.
✨Embrace Diversity and Inclusion
Familiarise yourself with the company’s commitment to diversity and inclusion. Be ready to discuss how you can contribute to a positive and inclusive workplace culture, as this is central to their values and mission.
