At a Glance
- Tasks: Maximise room revenues and provide top-notch service for guest satisfaction.
- Company: Bespoke Hotels, where our people are our greatest asset.
- Benefits: Inclusive culture, career pathways, and personal development opportunities.
- Other info: Fast-paced environment with opportunities for growth and creativity.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Experience in hospitality, excellent customer service, and strong communication skills.
The predicted salary is between 24000 - 30000 € per year.
At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with personal strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
As a Senior Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service to ensure total guest satisfaction.
Key Responsibilities- Be familiar with the day’s business, including arrivals, departures and special requests.
- Deal with guests promptly upon arrival and departure, following Company Standards for check‑in and check‑out procedures.
- Have a good understanding of guests’ requirements when they are checking in or out.
- Ensure all cash, charge, float and till procedures are carried out in accordance with company policy.
- Demonstrate a working knowledge of all services and facilities of the hotel, as well as the local area, and assist guests effectively.
- Keep the team up to date by attending the daily meetings.
- Maximise sales through up‑selling, using incentives and promotions.
- Ensure all customer enquiries and booking requests are dealt with promptly, courteously and efficiently.
- Ensure prompt resolution of customer complaints.
- Operate the telephone system professionally and competently in line with both operating and Company Standards.
- Work experience in a hotel or a customer‑related role.
- Excellent customer‑service skills, adhering to standards and possessing strong organisational skills.
- Decision‑making ability in a fast‑paced environment, and an enjoyment of the challenge.
- Excellent communication skills with colleagues and guests.
- Proficient use of phone and computer systems.
- Team management experience.
We are proud to provide equal opportunities for all team members, encouraging an inclusive and creative culture.
Senior Receptionist in Evesham employer: Burlington Hotel
At Bespoke Hotels, we pride ourselves on fostering a vibrant work culture where our employees are valued as our greatest asset. As a Senior Receptionist, you will benefit from tailored career development pathways and a supportive environment that encourages personal growth, all while being part of a team dedicated to delivering exceptional guest experiences in a dynamic hotel setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist in Evesham
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on Bespoke Hotels. Understand their values, services, and what makes them unique. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the role of Senior Receptionist. Highlight your customer service skills and any relevant hotel experience to really stand out.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look professional and polished for your interview. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the Senior Receptionist position!
We think you need these skills to ace Senior Receptionist in Evesham
Some tips for your application 🫡
Know the Company:Before you start writing, take a moment to understand Bespoke Hotels and what they value. Highlight how your experience aligns with their focus on guest satisfaction and team development.
Tailor Your CV:Make sure your CV is tailored to the Senior Receptionist role. Emphasise your customer service skills and any relevant hotel experience. We want to see how you can maximise room revenues and enhance guest experiences!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share your passion for hospitality and how you can contribute to the team. Be sure to mention specific examples of how you've handled guest interactions or resolved complaints in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from the team!
How to prepare for a job interview at Burlington Hotel
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s services and facilities. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and team management. Think about your past experiences and how they relate to the responsibilities of a Senior Receptionist.
✨Showcase Your Skills
Be ready to discuss specific examples of how you've maximised sales or resolved customer complaints in previous roles. This will demonstrate your ability to meet the company’s standards and enhance guest satisfaction.
✨Engage with the Team
During the interview, express your enthusiasm for teamwork and collaboration. Mention how you can contribute to daily meetings and keep the team informed, as this aligns with the company’s focus on engagement and individual development.
