At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth check-in/check-out experience.
- Company: Join a vibrant hotel team dedicated to exceptional guest service.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Fast-paced environment with a supportive team and daily meetings.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20000 - 25000 € per year.
We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist. As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction. The ideal candidate would possess outstanding communication and organisation skills and have the ability to prioritise tasks. At least one year’s experience in a similar position is essential.
Key Responsibilities
- To be familiar with the day's business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- To have a good understanding of the guests’ requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
- Demonstrate a working knowledge of all services and facilities of the hotel, as well as local area, ensuring our guests are assisted effectively.
- Keeping the team up to date by attending the daily meetings.
- Maximise sales through up-selling, using incentives and promotions.
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently.
- Ensure prompt resolution of customer complaints.
- Professionally and competently operate the telephone system in line with both operating and Company Standards.
Requirements
- To have worked in a hotel or with people in a customer related role.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it.
- To be able to communicate well to each other and guests.
- Be able to use a phone and computer system.
Hotel Receptionist in City of Westminster employer: Burlington Hotel
Join our vibrant hotel team as a Receptionist, where exceptional service and guest satisfaction are at the heart of what we do. We offer a supportive work culture that values your contributions, with opportunities for professional growth and development in the hospitality industry. Located in a bustling area, our hotel provides a dynamic environment where you can thrive while enjoying competitive benefits and a chance to connect with diverse guests every day.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in City of Westminster
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the services and facilities, as well as the local area. This way, when you chat with guests, you can provide them with top-notch recommendations and make their stay unforgettable.
✨Tip Number 2
Practice your communication skills! Whether it’s face-to-face or over the phone, being able to convey information clearly and courteously is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Stay organised! Use tools like calendars or task lists to keep track of daily responsibilities and special requests. This will help you prioritise tasks effectively and ensure nothing slips through the cracks.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to join our team. Make sure your application stands out by showcasing your customer service experience and enthusiasm for the role.
We think you need these skills to ace Hotel Receptionist in City of Westminster
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in customer service or hotel roles. We want to see how you've handled guest interactions and any challenges you've faced, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for the Receptionist role. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Be Personable:Since this role is all about guest satisfaction, let your personality shine through in your application. A friendly tone can go a long way in making a great first impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Burlington Hotel
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and its values. Understand their services, facilities, and any recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Customer Service Scenarios
As a Receptionist, you'll be dealing with guests constantly. Prepare for common customer service scenarios by practising how you would handle various situations, like complaints or special requests. This will help you demonstrate your problem-solving skills during the interview.
✨Show Off Your Organisational Skills
Since the job requires excellent organisation, think of examples from your past experience where you successfully managed multiple tasks. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly, especially in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, daily operations, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the hotel's success.
